Please advise how we can get a exchange for the anti glare to be removed ... It’s affecting our vision .. Thank you
Firmoo's replyMar 25 , 2020
Dear Customer, we are sorry to hear that and for any inconvenience, this may have caused you. We offer 30-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail. Thank you.
S3555K
Size:
Select Color: Clear,Pink (C22)
S3555K
Size:
Select Color: Clear,Pink (C22)
Nice glasses. Screw fell out and lense kept slipping out. FIRMOO was prompt in assiting to get the situation. These were kind of big to be kids glasses
Firmoo's replySep 16 , 2020
Hi Kay, we are sorry to hear that. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. Please don't worry, we offer a 30-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 30 days of receiving. As checked, our CSR has already reached out to you and please check your inbox or spam folder for details. Thank you and stay safe!
Please advise how we can get a exchange for the anti glare to be removed ... It’s affecting our vision .. Thank you
Firmoo's replyMar 25 , 2020
Dear Customer, we are sorry to hear that and for any inconvenience, this may have caused you. We offer 30-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail. Thank you.
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Nice glasses. Screw fell out and lense kept slipping out. FIRMOO was prompt in assiting to get the situation. These were kind of big to be kids glasses
Firmoo's replySep 16 , 2020
Hi Kay, we are sorry to hear that. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. Please don't worry, we offer a 30-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 30 days of receiving. As checked, our CSR has already reached out to you and please check your inbox or spam folder for details. Thank you and stay safe!