It shows up that my PD was tool ow and I had to pay extra for a special lens; what is the minimum PD for this? Where on this page is that disclosed?
Hi Fareeda, Due to the size of the frame (lens size) in combination with your PD measurements, the lens would not be cut out properly and we need to use a special lens to fit your vision needs. However, if you don't want to pay an extra $10 for the special lens, we suggest you choose a smaller frame. Moreover, there is no minimum PD provided on the frame page as it depends on your prescription. The frame size is the one that matters. I suggest you check your old frame size and then compare it to this one. I hope this is helpful. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (every day, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thank you!

Firmoo's replyApr 11 , 2021