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Why am I requested to pay duty fee or custom charges from forwarder such as UPS?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad.Custom duty is required in some countries. Please send the invoice copy to service@firmoo.com for...
How do I track my order?
a.   Click Order option on the top of help center and login to find order status;b.   Find the "Track Order" option on the top right corner of our homepage and enter your order number. c.   Log in to your account on our site. You will be able to see your order status in the order details;d.   Send an email to service@firmoo.com if you cannot track your...
Will I be charged for any extra payment apart from the products and shipping fees?
A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC....
What courier service you will use for shipping my order? How long does it take to arrive? How much does the shipping cost?
Country Shipping Method Estimated Delivery Cost...
Which countries do you deliver to?
We ship to these following countries currently:  US, Canada, Australia, New Zealand, Ireland, Austria, Belgium, Denmark, Germany, France, Finland, Netherlands, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Italy, England, UAE, Bengal, Argentina, Pakistan, Brazil, Russia, Peru, Mexico, Ukraine and Israel, Oman, Kuwait, Egypt, Qatar, Bahrain, Latvia, Romania, South Africa, Saudi Arabia, Jordan, Syria, Czech, Iceland, Slovakia,...
When can I be entitled to free shipping?
For US customers: Free shipping on $39 or more. Use code FREESHIP. For other countries: Free shipping on $55 or more. Use code FREEEXSHIP. Notice: These codes cannot be used together with any other codes....
How do you handle shipping delays?
From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you'd like to have your order shipped to a company address, please don't forget to write the company name as the integral part of your shipping address....
How long will it take to process my glasses?
In most cases, the processing time may take 3-4 business days for normal single vision eyeglasses. Orders with tinted lenses may take 5-7 business days. Orders with photochromic lenses, polarized lenses, Bifocals/Progressive lenses, or Wraparound prescription sunglasses may take 8-11 business days. Product Type Time Normal...
I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion for your orders, you can combine them for shipment. Just tell us your order numbers before checking package status by sending email to service@firmoo.com....
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