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What can I do if I am requested to pay duty fee or customs charges?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad. Customs duty is required in some countries occasionally. Once you are informed to pay duty...
How do I track my order?
a.   Find the "Track Order" option on the top right corner of our homepage and enter your order number (You can also enter your tracking number once the package is shipped out.  b.   Log in to your account on our site. You will be able to see your order status in the order details; c.   Send an email...
Will I be charged for any extra payment apart from the products and shipping fees?
A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC. If you are informed to pay duty fee (less than $20 USD),  please send the invoice copy...
Which countries do you deliver? What courier service you will use? How long does it take to arrive? How much does the shipping cost?
Country Shipping Method Estimated Delivery Cost US Standard Shipping (USPS) 2-3 weeks after processing USD5.95 Express Courier Service 3-5 business days after processing USD12.95 Canada, Australia, New Zealand Express Courier Service 5-7 business days after processing USD12.95 Ireland, Austria, Belgium, Denmark, Netherlands, Germany, France, Finland, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Italy, United Kingdom, Poland, Hungary,Ukraine, Latvia, Romania, Czech Republic, Iceland, Slovakia,...
When can I be entitled to free shipping?
For US customers: Free shipping on $39USD or more. Use code FREESHIP. For other countries: Free shipping on $55USD or more. Use code FREEEXSHIP. Notice: 1. These codes cannot be used together with any other codes;             2. For US, only Standard Shipping can be free.  ...
How do you handle shipping delays?
Generally speaking, the Express Courier Shipping(recommended) is very stable and fast, which would ship to your address on time. Please note our shipping methods, delivery time and shipping fee for different countries: https://www.firmoo.com/help-p-79.shtml  We kindly remind you to enter your shipping address correctly. If you'd like to have your order shipped to a...
How long will it take to process my glasses? How do you handle processing delay?
Product Type Time Non-Rx glasses 2 business days Normal single vision eyeglasses 3-5 business days Computer blue-light blocking lenses 6-9 business days Tinted lenses 5-7 business days Photochromic/Polarized lenses 8-11 business days Bifocals/Progressive lenses 8-11 business days Wraparound prescription sunglasses 8-11 business days Please pay attention to your lens type, we wish you can wait with patience while it is in process within process time. Glasses are...
I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment and we can refund you partial shipping fee. Just tell us your order numbers before checking package status...
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