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What can I do if I am requested to pay duty fee or customs charges?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad. Custom duty is required in some countries occasionally. Once you are informed to pay duty...
How do I track my order?
a.   Find the "Track Order" option on the top right corner of our homepage and enter your order number (You can also enter your tracking number once the package is shipped out.  c.   Log in to your account on our site. You will be able to see your order status in the order details; d.   Send an email to  service@firmoo.com if you cannot track...
Will I be charged for any extra payment apart from the products and shipping fees?
A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC....
Which countries do you deliver to? What courier service you will use? How long does it take to arrive? How much does the shipping cost?
Country Shipping Method Estimated Delivery Cost US Standard Shipping (USPS) 2-3 weeks after shipment USD5.95 Express Courier Service 3-5 business days after shipment USD12.95 Canada & Australia Express Courier Service 5-7 business days after shipment USD12.95 Ireland, Austria, Belgium, Denmark, Netherlands, Germany, France, Finland, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Italy, United Kingdom, UAE, Bengal, New Zealand, Papua New Guinea, Singapore, Malaysia, Thailand,...
When can I be entitled to free shipping?
For US customers: Free shipping on $39 or more. Use code FREESHIP. For other countries: Free shipping on $55 or more. Use code FREEEXSHIP. Notice: 1. These codes cannot be used together with any other codes;             2. For US, only $5.95 (Standard Shipping) can be free.  ...
How do you handle shipping delays?
Generally speaking, the Express Courier Shipping(recommended) is very stable and fast, which would ship to your address on time. The Standard Shipping is only for US. The shipping information of Standard Shipping is updated slowly and behind. We will perform full - course trac ing services. If any delays during shipping, we...
How long will it take to process my glasses?
Product TypeTime Normal single vision eyeglasses3-4 business days Tinted lenses5-7 business daysPhotochromic/Polarized lenses8-11 business days Bifocals/Progressive lenses8-11 business days Wraparound prescription sunglasses8-11 business days...
I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment and we can refund you partial shipping fee. Just tell us your order numbers before checking package status by sending email to...
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