I ordered on my phone and for some reason it did not include my house number when I have entered my address. They gave me a voucher code for $25.99 to replace my glasses but I still had to pay for shipping which is ridiculous. Very upset that I didn’t receive it on time.
Firmoo's replyFeb 27 , 2021
We are so sorry to hear about your experience, A. We highly suggest you edit your shipping address in your Account Center to avoid errors in the future. As for the shipping fee, we are afraid that you have to pay for this as this will be charged with the logistics company in order to deliver the parcel to the correct address. Morever, we are now processing your new order using the compensation coupon that we have provided you. We will let you know via email as soon as we shipped the parcel. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Size:
Select Color: Gold,Tortoise (C2)
Size:
Select Color: Gold,Tortoise (C2)
I love this frame. it is exactly what I was looking for. the rim is dainty so I feel like these would look good on anyone! the prescription for all my firmoo glasses are exceptional and the lenses are so clear!
I ordered on my phone and for some reason it did not include my house number when I have entered my address. They gave me a voucher code for $25.99 to replace my glasses but I still had to pay for shipping which is ridiculous. Very upset that I didn’t receive it on time.
Firmoo's replyFeb 27 , 2021
We are so sorry to hear about your experience, A. We highly suggest you edit your shipping address in your Account Center to avoid errors in the future. As for the shipping fee, we are afraid that you have to pay for this as this will be charged with the logistics company in order to deliver the parcel to the correct address. Morever, we are now processing your new order using the compensation coupon that we have provided you. We will let you know via email as soon as we shipped the parcel. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
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I love this frame. it is exactly what I was looking for. the rim is dainty so I feel like these would look good on anyone! the prescription for all my firmoo glasses are exceptional and the lenses are so clear!