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Purchasing eyeglasses at Firmoo.com is easy at your fingertips. A couple of steps make you buy your beloved eyeglasses, affordable yet high quality.
Step 1: Click the the frame you are going to order.
Step 2: Click the "Select Lenses" button to continue.
Step 3. Choose the purpose that you will use your glasses for
Notice: If you haven’t logged in, our system will ask you to log in or create your account at this step.
Step 4: Fill in your prescription or upload your prescription and make lens selection.
Step 5: Go to your shopping cart to confirm you order, and then proceed to checkout.
Step 6: Checkout
Notice: We currently accept visa or master card as well as Paypal. However, no matter which payment methods you choose, you have to go through the payment page of PayPal first, which will ensure the security of your payment. We do not accept check and money order.
Step 7: Fill in the payment page.
Step 8: Wait at home for the package to arrive in days.
If you cannot find solutions to your problem here please tell us through Facebook or Twitter.
The voucher/coupon code should be entered at step 6 “Check Out”when you are doing your payment. For example:
Click here to learn how to order online.
＊Each voucher/coupon should be used up every single time.
＊Each order is allowed to be placed with only ONE voucher/coupon.
＊All vouchers/coupons should be used within the period of validity.
＊All vouchers/coupons should be redeemed before an order is created. Once the order is made successfully, the amount of the voucher/coupon can not be refunded.
Eyeglasses are custom-made products, so if you want to change the order, you must send us the details of the changes within the 6 hours of your ordering from us. After the first 6 hours, the order can not be changed as it is already in the stage of production.
For the order that can not be changed, we will start producing a new pair of eyewear based on your changed details before we ship out your package, and it will count as your, our customer’s, one-time return or exchange. You will lose the chance of further return or exchange. BTW, we will charge for the price difference.
You can not cancel the order after the initial 6 hours if the order is already in the process of fitting. Should the customer choose to directly receive refund at this stage, please contact our staff for exact cost incurred by us and we will charge you for that cost.
For any change or cancellation concerning your order, we will send any acknowledgement email to you. In case you do not receive any email from us, please contact our staff at service@Firmoo.com without delay.
As one of the services offered the Firmoo.com after you place your order with us, our service people will send a couple of emails to you keeping you
informed about the most recent status of your order. The status email will be in simple words such as pending, new order, processing and delivered.
The specific meaning of these simple words are as follows:
This is the stage that your order is still pending. This is mainly because your payment has not yet been cleared.
This is the stage showing we have received your payment successfully. We’d start to process your glasses 100% based on your order information after
6 hours of completing an order if we do not receive any request from you regarding cancellation and order changes.
This stage represents all the information on the order is enough to be processed.
This state means there are some questions on your order to confirm with you. We will email you to solve these questions.
Lens Completed set
This stage refers that the lens in stock has been being processed and the special lens on the order has been being customized and the order
information cannot be changed or cancelled.
The customized lenses need more days to produce and wait.
The customized lens with a flaw is being remade.
The customized lens has been arrived at our lab and arranged to complete the glasses.
During this stage, your ordered lenses will be though a customization and filling process in our optical manufacture and Lab. In most cases, normal
single vision eyeglasses will be delivered in about 2 weeks after your placement of the order online. The specific processing period varies according
to the strength, lens type and adds-on options.
The glasses are packed and wait to be shipped.
This is the stage when the package containing your eyeglasses has been picked up by the courier company for shipping to your address. Delivery time
is determined by the shipping method, destination and the condition in transit.
The status of “Delivered” means you have received our eyeglasses parcel at your address.
This is the stage when we have accepted your request of return and refund. Please always contact our customer service to obtain a RAN number before
you send back the glasses.
This is the stage when the full or partial refund has been processed successfully.
All the Firmoo's eyeglasses will go with some free eyeglasses tool in each order:
*For plastic memory plastic frame: Spectacle cases and eyeglasses bags, micro-fiber lens clothes, one screwdriver and extra screws.
*For metal, mixed material and titanium frame: Spectacle cases and eyeglasses bags, micro-fiber lens clothes, one screwdriver, extra screws (screw nuts) and replacement nose pads.
*For goggles (all the RMAL series), only the eyeglasses bag will be sent free.
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