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What is necessary to place order at Firmoo?

a.   Prescription and PD

An eyeglass prescription is necessary to process your prescription glasses. (If there is no problem with your eye and you do not need prescription lenses, you could choose non-prescription lenses)

An eyeglass prescription is a pad issued by your eye doctor after an eye exam, specifying all the numbers and signs which is used for us to produce eyeglasses for you.


PD stands for Pupillary Distance, which is the distance between your pupils in millimeters, PD is very important for accurately fitting your lenses to achieve vision acuity.

If there is no PD number on your prescription paper, you could measure it by yourself.  http://www.firmoo.com/help-p-114.shtml (Check with your doctor is recommended)


b.   PayPal Account/Credit Card/Debit Card

We only accept ways of payment via PayPal currently, which will guarantee convenient and secure payment environment. If you don't have a PayPal account, you can also pay using credit card/debit card as a PayPal guest.  https://www.firmoo.com/help-p-59.shtml

BTW, currently we do not accept check and cash.


c.   Shipping address

 Your shipping information is necessary, your Name, Residential/Postal address and Phone Number included.

Please note, if you choose Express Service, don't use your P.O. Box in your address.


d.   Frame size and frame style

Click on this link to know more detail about face shape and frame style: https://www.firmoo.com/help-p-119.shtml

Use try-on system for style reference: https://www.firmoo.com/help-p-112.shtml

Measuring frame size is very important: https://www.firmoo.com/help-p-1.shtml


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