<p>&nbsp;<img alt="" src="https://df5apg8r0m634.cloudfront.net/images/2018/0327/YcZKGVWcWI.jpg" /></p> <p><strong>3-Month&nbsp;Warranty</strong>: Customers will enjoy a 3-month warranty (3 months from the date of receipt), covering any possible defect in materials and workmanship.&nbsp;This warranty does not cover damage caused by accidents, negligence, or improper care.<br /> &nbsp;</p> <p><strong>30-Day Exchange&amp;Return</strong>:&nbsp;Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. Only shipping fees will apply. Each order&nbsp;is&nbsp;eligible for a one-time exchange/return.<br /> <font color="#FF0000"><strong>Notice</strong>: During this challenging time, we have extended the returns period from 30 days to 60 days (from the date of receipt</font><font color="#FF0000">) for the time being.&nbsp;This policy effects&nbsp;from 31st March, 2020.</font></p> <p>Firmoo&#39;s friendly exchange&amp;return policy&nbsp;promises our customers 100% satisfaction. Please log in your <a href="https://www.firmoo.com/index.php?main_page=account" target="_blank">account center</a> to apply for the&nbsp;exchange&amp;return.&nbsp; Once we received your request, your exclusive CSR will email you to solve the issue.</p> <p><strong><a href="https://www.firmoo.com/help-p-158.shtml" target="_blank">How to apply for return&amp;exchange?</a> </strong></p> <p>&nbsp;</p> <p>Email:&nbsp;service@firmoo.com&nbsp;</p> <p>Toll-Free:&nbsp;1-855-487-6006</p> <p>&nbsp;</p> <h4><strong>UNCOMFORTABLE NEW GLASSES? </strong></h4> <p>If&nbsp;you can&#39;t see clearly&nbsp;or feel discomfort&nbsp;wearing your new glasses, please&nbsp;upload your original prescription script for checking.&nbsp;If the prescription you entered&nbsp;was correct, check out our&nbsp;tips here:&nbsp;<strong><a href="https://www.firmoo.com/help-p-155.shtml" target="_blank">Helps for Issues of Adaptation</a></strong></p> <p>&nbsp;</p> <h4><strong>FIRMOO&#39;S LIABILITY</strong></h4> <p>&nbsp;</p> <h5><strong>My glasses were damaged on arrival. What can I do?</strong></h5> <p>We will take full responsibility for DOA problems and we can remake totally free or offer a full refund.</p> <p>Please contact us immediately, and provide us with your order number, frame number, along with pictures of the damaged item. Just&nbsp;highlight the damaged part.&nbsp;<br /> &nbsp;</p> <h5><strong>The glasses received are not what I ordered! </strong></h5> <p>We will take full responsibility if we haven&#39;t strictly processed your glasses according to your order details: prescription, frame (color, and style), and lens type (thickness, color, and coatings).</p> <ul> <li>If the prescription is wrong, please send us a photo of your original prescription, along with the order number, and frame number.</li> <li>If you received the wrong frame, please send us a photo of it, along with your order number and frame number.</li> </ul> <h5><strong>I received glasses with missing parts or defects.</strong></h5> <ul> <li>If you received glasses with missing&nbsp;parts, please send us a photo of them, along with your order number and frame number.</li> <li>If your glasses have defects, please send us photos of defects, along with your order number, and frame number.&nbsp;</li> <li>If missing parts or little defects won&#39;t affect normal wear, and you&#39;d like to accept the glasses, we can give you a voucher or partial-refund as compensation.</li> </ul> <h5><strong>The glasses are broken after wearing&nbsp;less than 30 days.</strong></h5> <p>If your glasses are broken for the defect in materials or&nbsp;workmanship within 30 days of receiving, a new pair will be remade and resent to you freely. Or we can send you a voucher code plus free shipping to place a new order at Firmoo.&nbsp;</p> <h1>&nbsp;</h1> <h4><strong>YOUR LIABILITY</strong></h4> <p>&nbsp;</p> <h5><strong>The frame is too big for me,&nbsp; so I can&#39;t see out of them.</strong></h5> <p>Figuring out the right frame size is a common issue&nbsp;when purchasing glasses online. Just measure your old fit glasses to confirm the frame size, and contact us within 30 days of receiving. We will provide a discount code for you to purchase a new pair. Just pay shipping&nbsp;and price difference.</p> <p>By the way, here is our size guide:&nbsp;<a href="https://www.firmoo.com/help-p-5.shtml">https://www.firmoo.com/help-p-5.shtml</a><br /> &nbsp;</p> <h5><strong>The glasses are good, but I don&#39;t think they look good on me. </strong></h5> <p>If you don&#39;t like the style, the color, or the coatings, please contact us within 30 days of receiving. We will provide a discount code for you to purchase a new pair.&nbsp;Just pay shipping&nbsp;and price difference. If you prefer a refund, that&#39;s okay, too. Shipping fees, however, cannot be refunded.&nbsp;<br /> &nbsp;</p> <h5><strong>Oh, no! I entered wrong prescription! The glasses are unwearable!</strong></h5> <p>You could submit a refund/exchange request in your account including your original prescription within 30 days of receiving. We&#39;d love to give you another chance to try a new pair with your correct prescription. You just need pay shipping fee and price difference. If you prefer a refund instead, we will refund you minus shipping fee.</p> <h1>&nbsp;</h1> <h4><strong>TIPS:</strong></h4> <ol> <li>Please contact&nbsp;our Customer Support Team to ask for RAN before returning.</li> <li>Address your return package to Tracy Chen, 9848 E. RUSH ST. STE C, South EL Monte, California, 91733, United States. 13232089848.</li> <li>We encourage customers to donate unwearable glasses to Lions Club.&nbsp;Information on how to donate your glasses can be found here:&nbsp;<a href="https://www.firmoo.com/help-p-74.shtml">https://www.firmoo.com/help-p-74.shtml</a></li> <li>Frame color in person may differ from what you see on&nbsp;the website, due to light, varying screen resolutions, and photo backgrounds.&nbsp;</li> <li>The frame size printed on the temples is based on different standards for different factories. Please note the actual size is specified in the description of each frame on Firmoo.&nbsp;</li> <li>We do not provide replacement service for Non-Firmoo glasses.</li> <li>Home try-on service is unavailable at present. We suggest that new customers do not purchase more than two&nbsp;pairs at the first time purchase.</li> </ol>
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