Contact Us
Customer service is not just answering questions. Our team of Eyewear Consultants, Dispensing Opticians, and Customer Service Representatives will accompany you throughout your shopping journey until you meet your most suitable Firmoo glasses. See better, shop together!
Live Chat: Start a live chat (24/7)
We are always ready to respond to your "Hi" in 10 seconds from live chat. 24/7 standby for you.
Toll-Free: 1-855-487-6006
Toll-Free: 1-855-487-6006
(Every day, 5 a.m.-8 p.m. PT.)
Whether it's about prescription, order inquiry, or other comprehensive services, we are looking forward to answering your ring. Don't hesitate to call us!"
Email: service@firmoo.com
(We will reply within 24 hours on
weekdays and 48 hours on weekends)
Don't know how to read your prescription? Send us a copy of your original prescription.
Wanna return or exchange your eyeglasses? Just send us your return or exchange request in your account center.

Please note:
Always contact us first before returning your package;
Use your registered email address;
Be sure to include your order number;
Don't forget to move our email to your Inbox.
Reviews 3,132 · Excellent
4.7
We have served over 2 million customers, and over 90% of them are satisfied with our service. And we get a 4.7 out of 5 ratings on Trustpilot.
All in all, your satisfaction matters!
30-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt.
3-month Warranty
Covering any possible defect in materials and workmanship.
Live Chat 24/7
We are always online for you.