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Return & Exchange Policy

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What does "order status" mean?

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How to measure the size of eyeglasses?

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FIRMOO REFERRAL PROGRAM TERMS AND CONDITIONS

In case of queries, please ask help via LiveChat on our website or send an email to 

Help!!🤣I really can't recommend Firmoo enough!

 By sharing Firmoo with my friend, Firmoo'll give me 

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Give 50% Off for You& Friends

Your Referral Coupon Code

New customers only Use code 

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Hey,

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Your Referral Code

Share the 50% off code with your friends *Code is VALID for New Customers ONLY

Share FIRMOO with friends

Shipping information for the following order(s) is available.

After I submit my withdrawal application, Firmoo'll process it within 1 week. The minimum withdrawal amount is $10 each time. Click <a style='color:#26ABFF' href='https://www.paypal.com/c2/webapps/mpp/paypal-fees'>here</a> for more details about the withdrawal as well as handling fee.

This operation is irrevocable. The generated coupon is valid for 1 months.

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It's recommended to upload the copy of your prescription to "My Account-Account Settings-My Prescription". If the prescription filled in your order is wrong, please cancel the order and place a new one with the correct prescription.

Order Information - Order

Status History & Comments

UP TO 60% OFF - 4TH OF JULY SALE

The Very Merry Sale

BOGO FREE | Glasses & Sunnies Included

Refer A friend, Get $10 Paypal cash

Halloween Treat: BOGO from $19

A Time to Give Thanks: 

50% OFF SITEWIDE: 

Credit Card (Paypal guest)

 A collection for your digital life, top 6 blue-light blocking glasses to provide you a comfortable screen time. Available for both prescription and non-prescription.

A Collection for Your Digital Life | Firmoo.com

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Normally the parcels will be delivered to you sooner than above time.

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At Firmoo, we believe glasses shouldn't be expensive. Quality prescription eyeglasses and sunglasses, 24/7 Live Chat, Worldwide Shipping... From factory to your doorstep, we are here to meet all your optical needs.

At Firmoo, we believe glasses shouldn't be expensive. Quality prescription eyeglasses and sunglasses, 24/7 Live Chat, Worldwide Shipping... From factory to your doorstep, we are here to meet all your optical needs.

Professional Stylish Glasses at Affordable Price

Professional Stylish Glasses at Affordable Price

You can easily find the size of your frame by looking on the inside of your glasses temples (arm pieces). Below you'll find a quick guide to help you identify your frame size.

Place the card as shown (in the middle of your nose) and pay attention to the orientation

The Frame Size

Frame Size Guide

You could check and track your order in your Order List.

Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt. 

Covering any possible defect in materials and workmanship.

A dedicated CSR will reply within 24 hrs.

30-day Return & Exchange

3-month Warranty

6-month Warranty

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Processing time might be longer based on your lens complexity.

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Delivery time may be affected in holiday seasons.

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