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Firmoo Reviews
Trustpilot Reviews


Extremely helpful customer service and swift answers

Vittoria 01/18/2017


Great Service!

Firmoo has great customer service and a wide range of glasses to choose from. It could be a little difficult ordering online because you cannot try on the pair of glasses prior to purchase. I bought a pair that didn't quite work out, but their top-notch customer service representative resolved the issue for me every step of the way. I would definitely recommend Firmoo to my friends!

Carmen, 01/18/2017


Perfecte bril en snelle levering

Toch maar eens gewaagd, scheelt toch 4 x de prijs in de winkel. Multifocaal en verkleurende glazen. Bril is perfect en de levering. Binnen 11 dagen, sneller dan in de winkel! En het montuur, ik zie geen verschil met een duur merk. Aanrader

Robin De Vries, 01/17/2017


Best Online Glasses Site

I've now used Firmoo 3 times, I and my family have very strong prescriptions and other sites simply refused to serve us.
Firmoo with every order have gone out of their way to try and help with any request and have always done it quickly and politely.
I would not hesitate to recommend them and say if you have questions or have very strong prescriptions like us, go talk to them!

Obe Ith 01/15/2017


Very good glasses and great customer service

Firmoo's customer service has treated me very well, and the glasses are very good and economical. The first time I placed an order, I took the glasses to the eye doctor, and I told them they were of high quality and my exact graduation. Very happy with them. Thank you.

Alejandro Gonzalez 01/14/2017


Customer service

When I received my first order, the frame was too big for my face. I knew I was not going to wear them. So I wrote an email to Firmoo if I could get a refund or exchange them, and right away I was told there was no problem exchanging them. The frame cost $ 30 so they told me they would give me a credit for that amount on a new frame.
I chose another model, this one was $ 4 less than the previous one. However I wanted to add the anti reflective (which I had forgotten on my first order), this one costs $ 4.95. The lady told me that they would make my new glasses for free, without extra charge and shipping cost.
Also, I didn't need to return the glasses that I was dissatisfied with. This saved me from paying the delivery back.
The service was prompt and excellent. In addition, delivery is fast. I recommend this company to anyone.

Amy Chloé Bernard 01/13/2017


Cute glasses, glitch in shipping

A couple of friends recommended to buy prescription glasses for a good price. I ordered 2 Rx glasses that were 'buy one get one free' with the addition of paying for the type of lenses you wanted. The website was easy to navigate and order with tons of styles to choose from.
Waited for my glasses to arrive constantly checking the tracking info because I was so excited for them. Firmoo used a Chinese tracking company so some parts of the website I couldn't understand. After a couple of weeks, the tracking website said that the glasses were delivered (and signed for), but I didn't get them. I really needed to have my glasses by a certain date for a convention I was going to within the next week. So I emailed the company and got a quick response saying that my glasses were sent back to them. They apologized and re-shipped my glasses order with express shipping and I received it a few days later (shipped to Hawaii).
Overall, I am happy with my new glasses and with the customer service from Firmoo! Even though there was a slight issue with shipping, I would still order from them again because the glasses are so cute!

Carly Takara 01/12/2017


Great product!!

Really nice glasses!! Super light, thin and chick!
Packaging was great and definitely was not expecting to get the case, cleaner, repair kid nor bag!! That was a total surprise! Will definitely buy again from this website!

Viviana Marisol Acosta Marin 01/12/2017


The customer truly comes first.

Great value, excellent quality, and top notch customer service.They will definitely go above and beyond to make sure their customers are happy.

Brandon 01/12/2017


Very helpful and trustworthy company

Customer service is excellent at Firmoo. I had many questions since my prescription is pretty strong and wanted to know which frames would fit my lenses. The customer service reps responded very quickly and advised me the whole way through. My frames came quickly and in great condition.

Joseph 01/12/2017


Ms skeptical with ordering glasses 0nline

To my surprise the glasses were nicely packaged and good quality. I kid you not my glasses under 30 bucks were clearer lens then my glasses I just got over 200 bucks. I am sold on using this site and referring others. I have received many compliments. I am a happy customer.

Kelley Eubanks 01/12/2017


Best online eye glass company!

Firmoo is a great online business for those who like fast, convenient and easy shopping! Firmoo offers excellent customer service and prompt delivery! The website is easy to use and uploading your prescription is as easy as 1-2-3! Once the prescription is in your account the next shopping adventure will be even easier! Once you've placed your order they send regular updates on your parcel! The return policy is really slick and easy as long as you return the item within the allotted time. I could not be happier with my experience with Firmoo!! Thanks Firmoo!

Jana Bendelin 01/9/2017



Amazing Customer Service. Extremely helpful and a pleasure to work with. My rep, Kate, was extremely helpful and thank you to her!

Eli Siebzener 01/9/2017


Excellent customer service support

I had an excellent experience with the Firmoo Website. My first tinted lenses glasses I ordered didn't fit me, so they remade me another new ones. Thanks a lot for your great support!

Ada 01/9/2017


incredible customer service

Firmoo customer service is honestly unmatched. First of all the selection of glasses is amazing, then on top of that the team members always update you on the status of your order via emails. I accidentally ordered the wrong frames and the Firmoo team went above and beyond to help me out. It's really refreshing to come across such a helpful and motivated team of people who seem to love helping you out. Good job Firmoo team! I'll definitely be shopping with you again soon.

David 01/7/2017


So happy!!

I've ordered glasses twice now and could not be happier with quality and how fast shipping was !

Emilie Wilson 01/7/2017


Excellent help exchanging

I received glasses I ordered but they were way, way too big. I wasn't able to contact Firmoo in the time frame to exchange or return them since my neighbor received the package by mistake. I contacted Firmoo and they immediately wrote back and asked that I just send them the specifics of a new pair of glasses and they'd make those and send them out, and that I didn't even need to return the other pair. SO GREAT!

Stephan 01/6/2017


Fast and insightful service !

I honestly have a great time corresponding with Firmoo and the excellent and fast service they gave me. They answered all my questions within a fast time frame, and my first pair of free glasses came in a week including processing time ( super fast service ! ). Furthermore, I requested to return my first pair because I was hesitant between two different pairs initially and I finally decided that I preferred another paired. I explained the situation and they responded quickly to my request and offered to send me the second pair of glasses with no additional charges or shipping fees, and no need for me to even return my first pair at my expense and time. It was the first time I received such great service from an online shop !

Jennifer Jiang 01/5/2017


The best and fast delivery

The glasses i ordered from firmoo are the best the frames i got I was a little hesitant to get them when they got here wow that's right well make i could not believe it living on a fixed income i could get such good quality glasses the lens and frames are better than the glasses i got here

Joe Marshell 01/4/2017


Satisfied customer

I love my frames. they're very affordable/ durable. I will always purchase my frames from firmoo as well as refer.

Rosalyn Joyner 01/2/2017

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Satisfaction Guarantee

3-Month Warranty

Customers will enjoy 3-month warranty, covering any possible defect in materials and workmanship.

30-Day Exchange&Return

Unfit or wrong glasses can be exchanged or full refunded within 30 days.

Fast Shipment

To US, 3-5 business days for express shipping, 2-3 weeks for standard shipping. Shipment to other countries may be different.

One-on-One Service

Professional and exclusive CSRs will help you all the way.

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