Help Center
- How do I place an order with firmoo?
- How do I track my order?
- How to use the voucher or coupon?
- How and where to fill in the coupon code?
- How can I change or cancel the order?
- Do you offer prescription sunglasses?
- Are all frames doable with bifocals or progressive?
- How can I know the glasses fit me or not?
- Do you offer bifocal or progressive lenses?
- Can I buy lenses only to fit into my old glasses frame?
- How to read and enter my prescription?
- Can I use my contact lens prescription to by my eyeglasses from you?
- How can I do if the eyeglasses I receive from you need adjustment?
- What courier service you will use for shipping my order? How long will it take?
- What kind of payment methods do you offer?
- What is your return and refund policy?
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