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How to place an order at Firmoo?
Purchasing eyeglasses at is easy at your fingertips. A couple of steps make you buy your beloved eyeglasses, affordable yet high quality.   Step 1: Click the the frame you are going to order. Step 2: Choose the color and click the "Select Lenses" button to continue. Step 3. Choose what kind of...
What is necessary to place order at Firmoo?
a.   Prescription and PDAn eyeglass prescription is necessary to process your prescription glasses. (If there is no problem with your eye and you do not need prescription lenses, you could choose non-prescription lenses)An eyeglass prescription is a pad issued by your eye doctor after an eye exam, specifying all...
How can I change or cancel the order?
Eyeglasses are custom-made products, so if you want to change the order, you must leave a message about the details of the changes in your order within about 6 hours after ordering.  You can change the order here.However, if your order status becomes "Normal", which means it is already in the stage...
How to check my order status?
a.   Click on "Track Order" and enter you order number ; b.   Login at our website and find your order history to check status; c.   Check notification email from Firmoo; d.   Contact us at
What does the order status mean?
As one of the services offered by after you place order, a couple of emails will be sent to you to keep you informed of the latest status of your order. The status email will be in simple words such as pending, new order, processing and delivered.The specific meanings...
Are there any free eyeglasses tools in my order?
All Firmoo's eyeglasses will go with some free eyeglasses tool in each order: a.   For plastic memory plastic frame: Spectacle cases and eyeglasses bags, micro-fiber lens clothes, one screwdriver and extra screws. b.   For metal, mixed material and titanium frame: Spectacle cases and eyeglasses bags, micro-fiber lens clothes, one screwdriver, extra screws (screw nuts) and replacement nose pads. c.    For...
What can I do if I forget my password?
Step 1: get into our log in page and clickForget Password:   Step 2: enter your registered email and submit it:   Step 3: go to your email box to check your new password (if you do not receive he resetting email, please check your spam box) :...
How to use the coupon?
Use the code at  "Check Out" :...
How to upload prescription?
Uploading original prescription photo is recommended, which will avoid mistakes when filling in Rx form. Our professional optometrists will help check it.Our professional optometrists will help identify your prescription.  There are two ways to upload your prescription photo. A. Upload when selecting lens Step 1.Please click New Prescription button to add one.  Step 2.Upload your...
How can I change my password?
1. Log in and click "My Account" 2. Click on "Change Password" 3. Reset your password and click "Update" and then your password will be updated.   ...
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