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Can I order the frame with plain lenses?
Generally speaking, all the frames can be made with plain lenses. Just choose non-prescription lens when you order....
Can I just buy the frame with no lenses?
Yes, just select “Non-RX” when you select lens, and then leave a message in your order or send your request to service@firmoo.com. If you want to purchase a frame in our website and then take it to the local glasses store to get prescription lens, you may have a problem in inserting...
How to place an order at Firmoo?
Purchasing eyeglasses at Firmoo.com is easy at your fingertips. A couple of steps make you buy your beloved eyeglasses, affordable yet high quality.   Step 1: Click the frame you are going to order. Step 2: Choose the color and click the "Select Lenses" button to continue. Step 3: Choose the glasses type you...
What is necessary to place order at Firmoo?
a.   Prescription and PD An eyeglass prescription is necessary to process your prescription glasses. (If there is no problem with your eye and you do not need prescription lenses, you could choose non-prescription lenses) An eyeglass prescription is a pad issued by your eye doctor after an eye exam, specifying all...
How can I change or cancel the order?
Eyeglasses are custom-made products, so if you want to change the order, you must leave a message about the details of the changes in your order before the order status turns into "Processing'.  You can submit change/cancel request in your account center.     ​​​​​However, once your order status becomes "Processing", which means it...
How to check my order status?
a.   Click on "Track Order" and enter your order number ; b.   Login to our website and find your order history to check status; c.   Check notification email from Firmoo; d.   Contact us at service@firmoo.com....
What does the order status mean?
As one of the services offered by Firmoo.com after you place the order, a couple of emails will be sent to you to keep you informed of the latest status of your order. The status email will be in simple words such as pending, new order, processing and delivered. The specific...
Are there any free eyeglasses tools in my order?
All Firmoo's eyeglasses will go with some free eyeglasses tool in each order: a.   For plastic memory plastic frame: Spectacle cases and eyeglasses bags, micro-fiber lens clothes, one screwdriver and extra screws. b.   For metal, mixed material and titanium frame: Spectacle cases and eyeglasses bags, micro-fiber lens clothes, one screwdriver, extra screws (screw nuts)...
What can I do if I forget my password?
Step 1: get to our login page and click "Forget Password":   Step 2: enter your registered email and submit it:   Step 3: go to your email box to check your new password (if you do not receive he resetting email, please check your spam box) :...
How to order non-prescription glasses with blue-light blocking lens?
Please select Non-RX first and then choose blue-light blocking lens. ...
How to upload prescription?
Uploading original prescription photo is recommended, which will avoid mistakes when filling in Rx form. Our professional optometrists will help check and identify your prescription.  There are two ways to upload your prescription photo. A. Upload when selecting lens Step 1.Please click "Add New" button.  Step 2.Upload your prescription picture by clicking the Select RX...
How can I change my password?
1. Log in and click "My Account" 2. Click on "Change Password" 3. Reset your password and click "Update" and then your password will be updated.   ...
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