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Email: service@firmoo.com
Direct Number:718-819-1529 
Toll free: 1-888-277-8308 
Mail Address: Suite 505, 214 W 39th Street, New York, NY, 10018(For Return Package Only, No Visit!

Please kindly contact us by sending email or leaving a message on our facebook page if you are unable to reach us via phone call. Our customer support will reply within 24hrs (only business hours). Please check the spam filter if you do not hear from us in 48hrs.

Before you email us

  • If you have already registered and purchased, please kindly contact us with your registered email box. The order number is required to be notified in the email if you have placed couples of order.
  • If you have questions on reading and filling your prescription form online, it would be very appreciated if you can attach a copy of your original prescription script. Photo or scanned script both will be great.

Note: Please send your return and order changing request via email so we can expedite your return process and order update without delay caused by a missed call. Please always contact us first before return.

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