<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Live Chat:&nbsp;</strong><a href="#" onclick="LC_API.open_chat_window();return false;">Start a live chat&nbsp;</a>&nbsp;(24/7)<br /> <strong>Toll Free:</strong> 1-855-487-6006&nbsp;(Everyday, 5&nbsp;a.m.-8&nbsp;p.m. PT.)<br /> <strong>Email:&nbsp;</strong>service@firmoo.com (We will reply within 24 hours on weekdays and 48 hours on weekends)</p> <p>&nbsp;</p> <p><strong>Before you email us</strong></p> <ul> <li>If you have already registered and ordered, please contact us using your&nbsp;<strong>registered email address</strong>.&nbsp;Be sure to include your <strong>order number</strong>, especially if you have ordered from us more than once.<br /> &nbsp;</li> <li>If you have any questions about reading and filling out your prescription form online, please attach&nbsp;<strong>a copy of your original prescription</strong>.</li> </ul> <p><strong>Please check your spam folder&nbsp;if you do not hear from us within 48 hours.&nbsp; Please move our email to your Inbox to ensure&nbsp;you&#39;ll receive important emails from us.</strong><br /> &nbsp;</p> <p>Please Note: Please send your return and order amendment request from your <a href="/index.php?main_page=account">account center</a> or via email so we can expedite processing&nbsp;without delay. Please always contact us first before returning your package.</p> <p>&nbsp;</p>
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How do I track my order?

How long will it take for my order to be delivered?

What countries/regions do you deliver to? What courier service do you use? How long does it take for my order to arrive? How much is the shipping?

How long will it take to process my glasses? How do you handle processing delays?

What can I do if I am required to pay import taxes or customs duties?

How to check my order status?

I just placed several orders. Can I combine the shipments?

How do you handle shipping delays?