<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Email:&nbsp;</strong>service@firmoo.com (Reply within 24 hours on weekdays and 48 hours on weekends)</p> <p><strong>Toll Free:</strong> 1-855-487-6006&nbsp;(Everyday, 7 a.m.- 5 p.m. PDT.)</p> <p><strong>Live Chat: </strong>Start a live chat&nbsp;(Everyday, 7 a.m.&ndash;6 p.m. PDT.)</p> <ul> </ul> <p><strong>Address:</strong>&nbsp;9848 E. RUSH ST. STE C, South EL Monte, California, 91733, UNITED STATES.</p> <p><img alt="" src="https://www.9-bill.com/img/170594/firmoo.com/P1.png" /></p> <p>&nbsp;</p> <p>Please contact us by email, live chat, or leaving a message&nbsp;on our <a href="https://www.facebook.com/FirmooGlasses/">Facebook Page</a>&nbsp;when you are unable to reach us by phone. Your exclusive CS representative will respond within 24 hrs (48 hrs on weekends). Please <strong>check your spam folder</strong>&nbsp;if you do not hear from us within 48 hours.&nbsp; Please move our email to your Inbox to ensure&nbsp;you&#39;ll receive important system emails from us.</p> <p><strong>Before you email us</strong></p> <ul> <li>If you have already registered and ordered, please contact us using your&nbsp;<strong>registered email address</strong>.&nbsp;Be sure to reference your <strong>order number</strong>, especially if you have ordered from us more than once.<br /> &nbsp;</li> <li>If you have questions about reading and filling out your prescription form online, please attach&nbsp;<strong>a copy of your original prescription</strong>. Just use a photo or scanned script.</li> </ul> <p>&nbsp;</p> <p><span style="color:#2980b9">Note: Please send your return and order changing request from your <a href="https://www.firmoo.com/index.php?main_page=account">account center</a> or via email so we can expedite processing&nbsp;without delays caused by a missed call. Please always contact us first before sending your return package.</span></p>
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