<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Email:&nbsp;</strong>service@firmoo.com (Reply within 24 hours on weekdays and 48 hours on weekends)</p> <p><strong>Toll Free:</strong> 1-855-487-6006&nbsp;(Everyday, 10&nbsp;a.m.-6&nbsp;p.m. PDT.)</p> <p><strong>Live Chat:&nbsp;</strong><a href="#" onclick="LC_API.open_chat_window();return false;">Start a live chat&nbsp;</a>&nbsp;(Everyday, 5&nbsp;a.m.-8&nbsp;p.m. PDT.)</p> <p>&nbsp;</p> <p>Please contact us by email, live chat, or leaving a message&nbsp;on our <a href="https://www.facebook.com/FirmooGlasses/" target="_blank">Facebook Page</a>&nbsp;when you are unable to reach us by phone. Your exclusive CS representative will respond within 24 hrs (48 hrs on weekends). Please <strong>check your spam folder</strong>&nbsp;if you do not hear from us within 48 hours.&nbsp; Please move our email to your Inbox to ensure&nbsp;you&#39;ll receive important system emails from us.</p> <p>&nbsp;</p> <p><strong>Before you email us</strong></p> <ul> <li>If you have already registered and ordered, please contact us using your&nbsp;<strong>registered email address</strong>.&nbsp;Be sure to reference your <strong>order number</strong>, especially if you have ordered from us more than once.<br /> &nbsp;</li> <li>If you have questions about reading and filling out your prescription form online, please attach&nbsp;<strong>a copy of your original prescription</strong>. Just use a photo or scanned script.</li> </ul> <p>&nbsp;</p> <p>Note: Please send your return and order changing request from your <a href="https://www.firmoo.com/index.php?main_page=account">account center</a> or via email so we can expedite processing&nbsp;without delays caused by a missed call. Please always contact us first before sending your return package.</p> <p>&nbsp;</p>
Help Center