<p style="margin-left:0cm; margin-right:0cm; text-align:justify"><strong>Live Chat:&nbsp;</strong><a href="#" onclick="LC_API.open_chat_window();return false;">Start a live chat&nbsp;</a>&nbsp;(24/7)<br /> <strong>Toll Free:</strong> 1-855-487-6006&nbsp;(Everyday, 6&nbsp;a.m.-6&nbsp;p.m. PDT.)<br /> <strong>Email:&nbsp;</strong>service@firmoo.com (Reply within 24 hours on weekdays and 48 hours on weekends)</p> <p>&nbsp;</p> <p><strong>Before you email us</strong></p> <ul> <li>If you have already registered and ordered, please contact us using your&nbsp;<strong>registered email address</strong>.&nbsp;Be sure to reference your <strong>order number</strong>, especially if you have ordered from us more than once.<br /> &nbsp;</li> <li>If you have questions about reading and filling out your prescription form online, please attach&nbsp;<strong>a copy of your original prescription</strong>. Just use a photo or scanned script.</li> </ul> <p><strong>Please check your spam folder&nbsp;if you do not hear from us within 48 hours.&nbsp; Please move our email to your Inbox to ensure&nbsp;you&#39;ll receive important system emails from us.</strong><br /> &nbsp;</p> <p>Note: Please send your return and order changing request from your <a href="/index.php?main_page=account">account center</a> or via email so we can expedite processing&nbsp;without delays caused by a missed call. Please always contact us first before returning your package.</p> <p>&nbsp;</p>
Shipping and tracking
Terms and Conditions

Which countries/regions do you deliver to? Which courier service do you use? How long does it take to arrive? What is the cost for shipping?

How do I track my order?

How long will it take for my order to be delivered?

How long will it take to process my glasses? How do you handle processing delays?

What can I do if I am required to pay import taxes or customs duties?

How to check my order status?

I just placed several orders. Can I combine the shipments?

How do you handle shipping delays?