<div class="_help_font_site selected-art-author"> <p style="margin-left:39pt; margin-right:0cm">There are&nbsp;3 ways to track your order.</p> <p style="margin-left:39pt; margin-right:0cm">a.&nbsp;Navigate to and hover over the &quot;<strong>Help</strong>&quot; option at&nbsp;the top-right corner of our&nbsp;homepage.&nbsp;Select&nbsp;the magnifying glass icon next to &quot;Track my order&quot;&nbsp;in the drop-down menu. Type your order number into the field provided and then press &quot;Enter.&quot;</p> <p style="margin-left:39pt; margin-right:0cm"><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1020/wt8t5AiJ2Ve1pcTV.png" style="width:1126px" /><br /> <br /> Then you can track the relevant order&nbsp;from the order list.<br /> <img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1020/HDElp2wavq1ncKnt.png" style="width:1126px" /></p> <p style="margin-left:39pt; margin-right:0cm">b.&nbsp;&nbsp;&nbsp;<a href="/index.php?main_page=login">Log in</a>&nbsp;to your account on the Firmoo site. You will be able to see your order status in the order details;&nbsp;</p> <p style="margin-left:39pt; margin-right:0cm">c.&nbsp;&nbsp;&nbsp;&nbsp;Send an email to&nbsp;service@firmoo.com&nbsp;if you cannot track your order via the above methods with your name, email, telephone number and order number and we will get back to you as soon as possible.</p> </div>
BACK
Shipping and tracking
Returns
Prescription
Lenses
Frames
Order
Payment
Account
Sunglasses
Terms and Conditions
Coupon

How do I track my order?

How long will it take for my order to be delivered?

What countries/regions do you deliver to? What courier service do you use? How long does it take for my order to arrive? How much is the shipping?

How long will it take to process my glasses? How do you handle processing delays?

What can I do if I am required to pay import taxes or customs duties?

How do you handle shipping delays?

I just placed several orders. Can I combine the shipments?

How to check my order status?

30-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt.
3-month Warranty
Covering any possible defect in materials and workmanship.
Live Chat 24/7
We are always online for you.