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<p style="margin-left:39pt; margin-right:0cm">There are 3 ways to track your order.</p>
<p style="margin-left:39pt; margin-right:0cm">a. Navigate to and hover over the "<strong>Help</strong>" option at the top-right corner of our homepage. Select the magnifying glass icon next to "Track my order" in the drop-down menu. Type your order number into the field provided and then press "Enter."</p>
<p style="margin-left:39pt; margin-right:0cm"><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1020/wt8t5AiJ2Ve1pcTV.png" style="width:1126px" /><br />
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Then you can track the relevant order from the order list.<br />
<img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2021/1020/HDElp2wavq1ncKnt.png" style="width:1126px" /></p>
<p style="margin-left:39pt; margin-right:0cm">b. <a href="/index.php?main_page=login">Log in</a> to your account on the Firmoo site. You will be able to see your order status in the order details; </p>
<p style="margin-left:39pt; margin-right:0cm">c. Send an email to service@firmoo.com if you cannot track your order via the above methods with your name, email, telephone number and order number and we will get back to you as soon as possible.</p>
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política de Cambio & Devolución
30-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt.
6-month Warranty
Covering any possible defect in materials and workmanship.