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Click <a href="/index.php?main_page=account">here</a><a href="https://www.firmoo.com/index.php?main_page=account_overview"> </a>to track your order.<br />
<strong>Please note</strong><br />
a. The processing time may take longer than the times stated due to the complexity of the lens creation.<br />
b. COVID-19 Notice: Your order may experience delivery delay and the tracking information may not be updated timely. Also, the delivery may be delayed due to public holidays.
Shipping and tracking
Terms and Conditions
How do I track my order?
How long will it take for my order to be delivered?
What countries/regions do you deliver to? What courier service do you use? How long does it take for my order to arrive? How much is the shipping？
How long will it take to process my glasses? How do you handle processing delays?
What can I do if I am required to pay import taxes or customs duties?
How do you handle shipping delays?
How to check my order status?
I just placed several orders. Can I combine the shipments?
30-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt.
Covering any possible defect in materials and workmanship.