<p>Sometimes a shipping delay will occur due to&nbsp;inclement weather, or&nbsp;a customs inspections&nbsp;for example. Please do not worry, we will&nbsp;take responsibility for any logistic issues and will ensure that you will not be determined by taking on any loss/costs because of the delays.<br /> <br /> If in the instance shipping is delayed, we will refund your shipping fees.<br /> <br /> If your order has exceeded&nbsp;the estimated delivery date or there is no shipping tracking information&nbsp;please contact our customer service team at:&nbsp;service@firmoo.com.</p>