<p>Sometimes a shipping delay will occur due to&nbsp;inclement weather, or&nbsp;a customs inspections&nbsp;for example. Please do not worry, we will&nbsp;take responsibility for any logistic issues and will ensure that you will not be determined by taking on any loss/costs because of the delays.<br /> <br /> If in the instance shipping is delayed, we will refund your shipping fees.<br /> <br /> If your order has exceeded&nbsp;the estimated delivery date or there is no shipping tracking information&nbsp;please contact our customer service team at:&nbsp;service@firmoo.com.</p>

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How do you handle shipping delays?

Sometimes a shipping delay will occur due to inclement weather, or a customs inspections for example. Please do not worry, we will take responsibility for any logistic issues and will ensure that you will not be determined by taking on any loss/costs because of the delays.

If in the instance shipping is delayed, we will refund your shipping fees.

If your order has exceeded the estimated delivery date or there is no shipping tracking information please contact our customer service team at: service@firmoo.com.

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