How long will it take to process my glasses? How do you handle processing delays?
| Product Type | Time |
| Non-Rx glasses | 2 business days |
| Single vision eyeglasses | 3-5 business days |
| Computer blue-light blocking lenses | 6-9 business days |
| Tinted lenses | 5-7 business days |
| Photochromic/Polarized lenses | 8-11 business days |
| Bifocals/Progressive lenses | 8-11 business days |
| Wraparound prescription sunglasses | 8-11 business days |
We want to make sure that you get the best possible quality. Check the processing time above for your specific lens type. We promise, it will be worth the wait.
Glasses are medical devices, which need quality testing after processing so that it takes a few days. Please understand that we want to provide you the perfect pair of glasses!
We will ship all orders on time, but sometimes, due to the holiday, like Spring Festival, and lens defects caused by manufactures, the order would be delayed inevitably.
If for any reason, our manufacturers’ processing time is delayed for 3 or more days, longer than above timeframes, please email to service@firmoo.com. We'll gladly give you a store credit or a refund, for half shipping fee.
@laurengheorghe
@maevamilk
@Asher Franke
@Alma Chavez
@pocketsizedkatt
@danielafruzza
