<p><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2025/0226/YApeABQsG0HmmPmH.webp" /><br /> We want to make sure that you&nbsp;receive the&nbsp;best possible quality on all our products. &nbsp;Please note the processing times above for your specific lens type, as you can see some lenses/combination lenses will take longer to make and process&nbsp;as the manufacturing is more complex.&nbsp;&nbsp;<br /> <br /> Glasses are categorised as medical devices.&nbsp;As such we follow stringent rules and regulations to ensure that they are tested to the upmost quality and safety to ensure you get the perfect pair of glasses.<br /> <br /> We will endeavour to ship all orders on time, but there are occasions that this will not be the case.&nbsp;For example,the shipping may be delayed by a host of reasons, such as lens defects, postal strikes, public holidays etc. &nbsp;<br /> <br /> If for any reason, our manufacturers&rsquo; processing time is delayed by&nbsp;3 or more days, in excess of the timeframes mentioned above, please email us at service@firmoo.com.&nbsp;We will look into this delay for you as soon as we can.</p>