Question
Will there be a restock on these lenses?
Jacqueline on Mar 29 , 2021
Answer
Hello Jacqueline, thank you for your interest in our product. We have been informed by the supplier that the frame has been sold out except for the black ones and will no longer back stocks. But we have new arrival frames, kindly click here for checking. Hope you can find a new frame you like. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PDT. You can also contact us through our Live Chat Support Team: Chat with us (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Jacqueline on Mar 29 , 2021
Question
Do you guys thin lenses? My prescription makes it thick and I was wondering if you guys thin them
Nats on Dec 19 , 2019
Answer
Hi Nats, We have thin lenses. If you have a strong prescription, you can choose a higher lens index. The higher the index number the thinner the lens. Also, if you would like to polish or bevel the edge thickness, please leave a special requirement on the message box before placing the order. Thank you.
Firmoo's reply to Nats on Dec 19 , 2019
Question
Still trying to buy 2 Frames and I’m getting nowhere Please Please Help
Mutzie on Sep 4 , 2019
Answer
Hi Mutzie, pls tell us what frames do you want to buy. But for better and faster help, it's suggested to start a livechat at our website. Here are all the contact ways : Email: service@firmoo.com (Reply within 24 hours on weekdays and 48 hours on weekends); Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.); Live Chat: Start a live chat (Everyday, 5 a.m.-8 p.m. PDT.)
Firmoo's reply to Mutzie on Sep 4 , 2019
Question
The cost of the lens are included in the price?
ken coleman on Nov 24 , 2018
Answer
Dear customer, the price of the lens depends on which kind of lens index/function/coating you'd like to choose. If any other questions, please contact us via email service@firmoo.com and your exclusive CSR will help you all the way:)
Firmoo's reply to ken coleman on Nov 24 , 2018
Question
Are the lenses plastic and cheap looking or are they good quality?
Shano on Oct 25 , 2018
Answer
Dear customer, the frame is made of acetate. It is sturdy and can last long enough. Please don't worry, we offer 3-month warranty policy and will help if there is any problem with the lens.
Firmoo's reply to Shano on Oct 25 , 2018
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