Question
Do you guys thin lenses? My prescription makes it thick and I was wondering if you guys thin them
Nats on Dec 19 , 2019
Answer
Hi Nats, We have thin lenses. If you have a strong prescription, you can choose a higher lens index. The higher the index number the thinner the lens. Also, if you would like to polish or bevel the edge thickness, please leave a special requirement on the message box before placing the order. Thank you.heart
Firmoo's reply to Nats on Dec 19 , 2019
Question
Still trying to buy 2 Frames and I’m getting nowhere Please Please Help
Mutzie on Sep 4 , 2019
Answer
Hi Mutzie, pls tell us what frames do you want to buy. But for better and faster help, it's suggested to start a livechat at our website. Here are all the contact ways : Email: service@firmoo.com (Reply within 24 hours on weekdays and 48 hours on weekends); Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-5 p.m. PDT.); Live Chat: Start a live chat  (Everyday, 5 a.m.-8 p.m. PDT.)
Firmoo's reply to Mutzie on Sep 4 , 2019
Question
The cost of the lens are included in the price?
ken coleman on Nov 24 , 2018
Answer
Dear customer, the price of the lens depends on which kind of lens index/function/coating you'd like to choose. If any other questions, please contact us via email service@firmoo.com and your exclusive CSR will help you all the way:)
Firmoo's reply to ken coleman on Nov 24 , 2018
Question
Are the lenses plastic and cheap looking or are they good quality?
Shano on Oct 25 , 2018
Answer
Dear customer, the frame is made of acetate. It is sturdy and can last long enough. Please don't worry, we offer 3-month warranty policy and will help if there is any problem with the lens.
Firmoo's reply to Shano on Oct 25 , 2018
Question
Are the lenses plastic and cheap looking or are they good quality?
Shano on Oct 25 , 2018
Answer
Dear customer, the frame is made of acetate. It is sturdy and can last long enough. Please don't worry, we offer 3-month warranty policy and will help if there is any problem with the lens.
Firmoo's reply to Shano on Oct 25 , 2018
Question
What was the PD on these glasses?
Meri on Aug 7 , 2018
Answer
Hi Meri, please check with your doctor for PD number. As for this frame, please check the size.
Firmoo's reply to Meri on Aug 7 , 2018
Question
What’s the difference between color C012 and C12-F? They both say clear.
Brooke on Jul 12 , 2018
Answer
Dear customer, they are the same color. But C12-F is customized and has better quality.
Firmoo's reply to Brooke on Jul 12 , 2018
Question
My current glasses are 49/18/145 Will these fit
Elliott on Jun 10 , 2018
Answer
Dear customer, the measurements of the frame are 53 -17-142. We would recommend you choose a similar size to your current frame. https://www.firmoo.com/help-p-1.shtml
Firmoo's reply to Elliott on Jun 10 , 2018
Question
Do you do women's bifocal with prism
Cindy on Feb 18 , 2018
Answer
Dear Cindy, sorry we only do single vision glasses for prism.
Firmoo's reply to Cindy on Feb 18 , 2018
Question
Will you restock the clear ones?
Martina on Oct 14 , 2017
Answer
Sorry, the frame in clear color will not restock any more. Have a try other types?
Firmoo's reply to Martina on Oct 14 , 2017
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