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Question
I’m worried size small is too small… I’m ordering for a 13 year old girl with a big head.
McKenzie on Nov 26 , 2022
Answer
Hi McKenzie, you can check the size of her old suitable glasses. If the size difference is 2-3 mm, it should be fine. Any questions, feel free to Live Chat with us. 
Firmoo's reply to McKenzie on Nov 26 , 2022
Question
How wide are these? Are these good for a 13 year old girl with a big head?
McKenzie on Nov 25 , 2022
Answer
Hi McKenzie, the total width of the frame is 125mm. You can check if the size is similar as her old suitable glasses. Any questions, feel free to Live Chat with us. 
Firmoo's reply to McKenzie on Nov 25 , 2022
Question
Can these frames be taken to my eye doctor to have a prescription put in them? (My next appointment isn't for a while and I want to order a pair as nonprescription before they're sold out.)
Savannah on Sep 16 , 2022
Answer
Hi Savannah, you can order frames only from Firmoo. We suggest you check with your doctor first if he could help do prescription lenses for frames from Firmoo. Thanks. 
Firmoo's reply to Savannah on Sep 16 , 2022
Question
can I just purchase the frame
Maureen on Nov 25 , 2020
Answer
Hi Maureen! Absolutely, you can purchase the frame with non prescription lenses. We just need to install lenses on them to keep the frame safe from deformity while traveling but you most certainly don't need to pay for the lenses. To start, just click on Select Lenses and Non-prescription and select all the free options on the lenses. For any additional concerns, please don't hesitate to call us at 1-855-487-6006 we are currently open between 5:00AM - 8:00PM Pacific Time daily. You may also send us a chat and our Live Chat specialists are open 24/7 or email us at service@firmoo.com and you will get a response within 24 hours during weekdays and 24-48 hours on weekends.Thanks and all the best Maureen! smiley
Firmoo's reply to Maureen on Nov 25 , 2020
Question
Es la primera vez que voy a comprar por internet me podrían ayudar a cómo hacerlo ya no entiendo nada
Anaiss on Jun 10 , 2020
Answer
Dear Customer, Thanks for your inquiry. The ordering process is very simple! If you have a prescription, you can find a frame that you like first. After selecting a frame, you will need to enter/upload your prescription and PD, then go through the lens selections to pick the options you want on your glasses. Last is check out. Check here for step-by-step guidance: https://www.firmoo.com/help-p-42.shtml . For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Thanks! Please stay safe and healthy. heart
Firmoo's reply to Anaiss on Jun 10 , 2020