Question
Hey, do the glasses come in a casing?
sameera on May 12 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Yes, it does come with glasses case and glasses pouch. The glasses pouch can be used as cleaning cloth as well. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to sameera on May 12 , 2020
Question
Can bifocal lenses be integrated? I mean, those modern types that cannot be seen from outside?
Hillary on Dec 27 , 2019
Answer
Dear customer, sorry the bifocal lenses could not be processed with mirror coating. You can choose the tint color for the glasses which is also hard to be seen from outside. Have a nice day!
Firmoo's reply to Hillary on Dec 27 , 2019
Question
Is this lense a spherical?
Terri Kiel on Jul 13 , 2019
Answer
Hello dear customer,  we have both Spheric and Aspheric lenses for this frame. You can choose the one you like! Thank you!
Firmoo's reply to Terri Kiel on Jul 13 , 2019
Question
Can I purchase the frame without buying the prescription?
Vain on Jul 2 , 2019
Answer
Hello, thank you for your interests! Sure! You can select the frame you like and choose non-prescription for it!
Firmoo's reply to Vain on Jul 2 , 2019
Question
Do any styles like these come in XXL OR XL?
RC on May 2 , 2019
Answer
Glad to receive your kind message. The size of each frame on our website is fixed. This pair is in narrow size and we do not carry it in XXL or XL. Hope this is helpful.
Firmoo's reply to RC on May 2 , 2019
Question
Does this price include both the frame and the lens?
Krista on Apr 5 , 2019
Answer
The price on the product page is only for the frame. When you click Select Lenses, you will find the prices for lenses.
Firmoo's reply to Krista on Apr 5 , 2019
Question
Do you also do Anti-Refectlive Coating?
Carly on Feb 25 , 2019
Answer
Yes. Of course. The super flex lenses come with anti-reflective coating. If you choose other index lenses options, you could see the anti-reflective coating options when you select lens coatings. Thanks!
Firmoo's reply to Carly on Feb 25 , 2019
Question
Can you do progressive lenses? I have bifocals!
Deb on Oct 26 , 2018
Answer
Dear Deb, yes we can! You can select bifocal/progressive when you choose lens usage.
Firmoo's reply to Deb on Oct 26 , 2018
Question
Are you going to bring back the clear pair in this frame?
Tee on Oct 15 , 2018
Answer
Dear customer, sorry they are not available. Could you please check similar style #F26819?https://www.firmoo.com/eyeglasses-p-4448.html
Firmoo's reply to Tee on Oct 15 , 2018
Question
Are these available in a size M? My phone doesn’t display an option to choose a different size.
Alo on Oct 4 , 2018
Answer
Dear customer, sorry we only have narrow size for the frame. Thank you.
Firmoo's reply to Alo on Oct 4 , 2018
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