Question
Are the prescription on Firmoo capped at 4.50? I really like the designs here but for Cylinder it stops at -4.50 and +4.50
Dao on Apr 2 , 2019
Answer
Sorry for the inconvenience. You could upload your original prescription picture if the CYL number is more than +/-4.50. If you do not mind, you could send us your prescription and tell us what kind of lenses you like, so that we could check if we could do it. Thank you so much! :)
Firmoo's reply to Dao on Apr 2 , 2019
Question
Are these frames available in a medium size instead of narrow?
adella_ on Oct 3 , 2018
Answer
Dear customer, sorry that one frame only has one size. You can find similar styles at: https://www.firmoo.com/browline-glasses.html
Firmoo's reply to adella_ on Oct 3 , 2018
Question
If the glasses do not fit, could I return them and get back the same style of glasses that do fit?
Shaniya Chapman on Aug 29 , 2018
Answer
Dear customer, please don't worry, we offer friendly exchange/return policy. Please check the link for details. Thank you.https://www.firmoo.com/help-p-73.shtml
Firmoo's reply to Shaniya Chapman on Aug 29 , 2018
Question
I ordered from Firmoo before and I loved my first pair. My face is smaller so my size is narrow. I've been eyeing on this pair for the longest time but have been hesitant because it is a MEDIUM size. Are these pair pretty big or very close to narrow? Will there be the same pair but in NARROW size soon?
Zuleika on Nov 13 , 2017
Answer
Dear friend, do you like this one? https://www.firmoo.com/eyeglasses-p-4449.html
Firmoo's reply to Zuleika on Nov 13 , 2017
Question
Is the metal part of the black frame silver or gold? Thank you
Jenn on Nov 4 , 2017
Answer
Dear friend, thanks for your contacting. The metal part of this frame is gold. :)
Firmoo's reply to Jenn on Nov 4 , 2017
Question
Hi, it looks like at least one of the reviews says that the person attached a photograph. It would be great to see the glasses on someone's face. Is there a reason that photo is not available??
Emily on Oct 25 , 2017
Answer
Dear Emily, we are sorry there is no customer publishing photo about this style. If you like, you can send an email to service@firmoo.com and we can send you a photo of this frame.
Firmoo's reply to Emily on Oct 25 , 2017
Question
Mi piace portare gli occhiali
Sofia on Sep 4 , 2017
Answer
si ', possiamo fare gli occhiali per te!puoi scegliere gli occhiali che ti piace e si ordina e invia la tua ricetta.se altri problemi, sentiti libero di contattare: service@firmoo.com
Firmoo's reply to Sofia on Sep 4 , 2017
Question
Hi, I asked about sizing before purchasing my first pair glasses because I was concerned that none of Firmoo's eyewear would fit me. I was told that for the particular pair I was interested in, I could adjust the nose pads to compensate for the slightly wider width if necessary. I ended up ordering several pairs, the largest having a width of 136 mm (much wider than my usual 129-130 mm width from another retailer) and thankfully, they all fit very well. So I guess at Firmoo, the most suitable frame width for me is around 136-127 mm. Now I'm concerned with ordering frames that are slightly wider than that (~2-3 mm wider) like these. Do you think a 2-3 mm difference would make a huge change in fit?
Duc-Hanh on Aug 7 , 2017
Answer
We replied under DBSN62305 and S7715. Please check. If you have small face, we recommend you to keep the same size or 2-3mm smaller glasses without nose pads. More questions, feel free to contact us: service@firmoo.com
Firmoo's reply to Duc-Hanh on Aug 7 , 2017
Question
I was wondering what the difference is between a medium frame and a narrow frame? Cause I'd like to buy these frames as well as another pair that looks quite similar, but I'm not sure as to whether there will be a difference in the fit or not.
Chiane on Jul 30 , 2017
Question
I can't tell if the green color is a very dark green or lighter when we order it. Also how large would you say they are? More wider or taller in length. Thanks!
Kate on Jun 15 , 2017
Answer
Hi Kate, the color is dark green and a medium size frame with total width of 139mm.
Firmoo's reply to Kate on Jun 15 , 2017
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