Naomi
Bought back in March 2019 with 3 other eye glasses and this is my most used as these were my blue light indoor glasses (with covid, I was home a lot). Maybe because these were my most used these are falling apart compared to the other 2 glasses, the middle screws have been loose for more than a year now and I have to tighten it everyday now, the arms paint are peeling very small minuscule but plenty. These were very cute and served me well for 3 years and now I need new ones.
Mar 1 , 2022
Hi Naomi,
Thanks for your honest feedback!
Please kindly click here to watch on how to adjust frame. As you are our loyal customer, we'd like to offer you a 30% off discount to reorder a new pair. Our customer service will contact you to provide the discount within 24 hours. Have a nice day!
Thanks for your honest feedback!
Please kindly click here to watch on how to adjust frame. As you are our loyal customer, we'd like to offer you a 30% off discount to reorder a new pair. Our customer service will contact you to provide the discount within 24 hours. Have a nice day!
Firmoo's Reply Naomi on Mar 2 , 2022
Odette
The glasses are very nice
Apr 3 , 2021
Amarah
I got so many compliments on these glasses. They're my favorite pair. They broke eventually but they lasted awhile. I hope Firmoo keeps these in stock; I need another pair!
Jul 9 , 2020
Dear Customer, We are sorry to hear that. The lifespan of eyeglasses not only depends on the quality of materials but also the maintenance. By the way, there are several helpful tips for glasses maintenance. Kindly click here to see details. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Thank you so much. Stay safe and healthy!
Firmoo's Reply Amarah on Jul 9 , 2020
BEATRIZ
El marco queda bien y no pesan. Pero sólo me han durado 9 meses porque los agujeros donde van los tornillos de las patillas perdieron la rosca y ya no las puedo usar. Una pena porque la graduación era perfecta.
Jun 8 , 2020
Dear Customer, We are sorry to hear that. The lifespan of eyeglasses not only depends on the quality of materials but also the maintenance. By the way, there are several helpful tips for glasses maintenance. Kindly click here to see details. Please don't worry, and allow us to further check on this matter for you. Our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail. Thank you so much. Stay safe and healthy!
Firmoo's Reply BEATRIZ on Jun 8 , 2020
Amanda Kingsley
I'm not sure why my lenses continue to come to me with a messed up prescription.... but I'm beyond disappointed. I cant even bring myself to even try to order replacements. I feel like I'm going to pay more in shipping than the glasses. I love the frames and it sucks that my glasses that come in, look like cheap plastic smooshed together and my lenses are like looking through bottle caps. I've tried getting them set to my face, nothing works. The quality is miserable.
Nov 14 , 2019
Dear Customer, we are sorry to hear that. Please allow us to check on this and don't worry, our CSR will contact you soon. Please check your inbox or spam for more details. Thank you.
Firmoo's Reply Amanda Kingsley on Nov 14 , 2019
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