Question
Est-il possible de ne pas voir la ligne lorsque je veux la lunette avec le bifocale? Si oui, que dois-je inscrire sur la commande svp? Merci!
Chamel on Feb 19 , 2020
Answer
Dear Customer, Yes, you can definitely order bifocal with no line, you can choose progressive (no line) under the Multifocal option. Kindly please refer to this link for step-by-step guidance: https://www.firmoo.com/help-p-42.shtmlFor any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PST. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 5 a.m.–8 p.m. PST.). I hope this is helpful. Thank you!heart
Firmoo's reply to Chamel on Feb 19 , 2020
Question
Dirt has accumulated between the lense and the frame of the glasses, how can I clean this without damaging my glasses?
Marlene on Jan 23 , 2020
Answer
Hi Marlene, don't worry, we have some tips for you on how to properly clean glasses. Kindly check this link: https://www.firmoo.com/tips?id=52 as your reference. Hope this is helpful. Thank you.heart 
Firmoo's reply to Marlene on Jan 23 , 2020
Question
Dear firmoo, Blue Light blocking lenced, do they have anti glare coating?
Anna on Oct 26 , 2019
Answer
Yes, the blue-light blocking lenses have anti-glare coating. And they could protect your eyes from harmful blue light. :)
Firmoo's reply to Anna on Oct 26 , 2019
Question
Hello, Can you please recommend me the same light TR frames, but not extra over sided, the same as these ones. Actually i got this frames already in 3colours, the remaining black and dark i wouldn't need. But the class of plastics and weight is perfect. Are the similiar frames available as per my preference stated above? Thanks!
Anna on Sep 28 , 2019
Answer
Hi Anna, thanks for your inquiry. Pls click here for a similar one for your REFERENCE https://www.firmoo.com/eyeglasses-p-4309.html?color=8888 You can also filter TR at our website to find more for better reference. But pls do check the frame size. For any problem, pls don't hesitate to start a livechat.
Firmoo's reply to Anna on Sep 28 , 2019
Question
How do I know what my pupillary distance is? because it doesn't say on my prescription. So i was wondering if there is anyway I can measure it myself or no?
heart pab on Aug 21 , 2019
Answer
Hi Heart, thanks for your question. Actually, you can measure PD yourself. Pls kindly click here to download the PD ruler. https://www.firmoo.com/help-p-114.shtml For any problem, pls feel free to contact service@firmoo.com or start livechat.
Firmoo's reply to heart pab on Aug 21 , 2019
Question
Will you be adding new colors? I think a transparent green, blue or purple would be really nice with these frames.
Ash on Jul 27 , 2019
Answer
Dear customer, thank you for your suggestion. We will consider your idea in the future!
Firmoo's reply to Ash on Jul 27 , 2019
Question
What is the size of the nose bridge ?
fruity on Jul 5 , 2019
Answer
The bridge distance is 19 mm. You could also click the "FRAME FIT" below the pictures to check the detailed measurements. Thanks! 
Firmoo's reply to fruity on Jul 5 , 2019
Question
What are the measurements of the nose pads ?
fruity on Jul 5 , 2019
Answer
The bridge distance is 19 mm. You could also click the "FRAME FIT" below the pictures to check the detailed measurements. Thanks! 
Firmoo's reply to fruity on Jul 5 , 2019
Question
Do these frames work for people that have a small nose bridge ?
Dai Le on Jul 4 , 2019
Answer
Hello, thank you for your interests! If you have a low nose bridge, it is recommend to choose the frames with nose pads. How about this one?(https://www.firmoo.com/eyeglasses-p-5446.html?color=12681)
Firmoo's reply to Dai Le on Jul 4 , 2019
Question
Will these frames work for people with low nose bridge ?
Dai Le on Jul 4 , 2019
Answer
Hello, thank you for your interests! If you have a low nose bridge, it is recommend to choose the frames with nose pads. How about this one?(https://www.firmoo.com/eyeglasses-p-5446.html?color=12681)
Firmoo's reply to Dai Le on Jul 4 , 2019
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