Customer question & answers about undefined

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Question

Can you PLEASE bring these back? These were my all time favorite, super comfortable, super versatile and I’m so so sad they haven’t been available for a while.

Eva on May 24 , 2021

Answer

Thanks for reaaching out to us, Eva. We understand the desire of getting this frame; unfortunately, we have just been informed by the vendor that the frame is discontinued and no longer available. No worries, we have a similar frame for you. You can click here. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 (5am - 8pm PT). You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!

Firmoo's reply to Eva on May 24 , 2021

Question

Can these come in burgundy please?

Nneka Sobers on Oct 1 , 2019

Answer

Dear Nneka, sorry the frame doesn't have a burgundy color. You may check the pink color or similar styles. You can use filter function to select the color you want.

Firmoo's reply to Nneka Sobers on Oct 1 , 2019

Question

PD is 63...I'd also like a lined bifocal... love this style... would this work for me?

Colleen Quinn on May 20 , 2019

Answer

Thanks for your interest! We would like to have your original prescription uploaded to double check. And the best way is to check your old glasses's size. Your exclusive CSR is contacting through email to give suggestions

Firmoo's reply to Colleen Quinn on May 20 , 2019

Question

Would I be able to purchase these In a wider frame ????

Alyssa Marie on May 8 , 2019

Answer

Dear customer, the size of each frame is fixed. We advise you to choose the frame according to the size of your old eyeglass.

Firmoo's reply to Alyssa Marie on May 8 , 2019

Question

What PD are these best for? Mine is narrow (54)

Mary Wall on Aug 21 , 2018

Answer

Dear customer, the frame is too big fro your PD number. The range will also depend on your prescription. You can send your prescription picture at service@firmoo.com so that we can make some recommendations for you. Thank you.

Firmoo's reply to Mary Wall on Aug 21 , 2018

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