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Question
are these frames hypoalergenic
Leslie on Dec 27 , 2023
Answer
Hi Leslie. They are hypoallergenic but if you allergic to Nickel, we recommend avoiding frames with metal content. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Leslie on Dec 27 , 2023
Question
If I order the clear ones, will they turn yellow over time? I know some plastics turn yellow over time...
Nancy on Sep 26 , 2020
Answer
Hello Nancy, Thank you for your interest in our product. This frame is a Mixed-Material made up mostly metal and plastic. It is super thin and lightweight giving the flimsy feeling, most people preferred that for fashion. Check here for more details: https://www.firmoo.com/help-p-144.shtml. Moreover, this pair is one of our hottest styles and we never had any customers coming back with any yellowing. Hope this is helpful. Thank you and stay safe!heart
Firmoo's reply to Nancy on Sep 26 , 2020
Question
When will the purple glasses be back in stock in this style of frame?
Elvia on May 29 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Due to unexpected demand, your preferred frame ( S3555X Gold,Purple (C2) ) is temporarily out of stock and we are uncertain about the specific time when it will be ready to be sold again. However, you could register for the "arrival notification" of this pair, so that you will be notified once it's already available. Moreover, there are four colors available, Brown (C22), Brown,Tortoise (C3), Black,Gold (C1/C11), and Gold,Tortoise (C3/C33). For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 3 a.m.- 12-midnight PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Elvia on May 29 , 2020
Question
Do you have any information about the purple ones, I'm still waiting that hey get restocked.
dilara on May 11 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. I'm afraid that due to unexpected demand, your preferred S3555X Gold,Purple (C2) is temporarily out of stock and we are uncertain about the specific time when it will be ready to be sold again but we do have four colors available that you might want to try. Moreover, you could register for the "arrival notification" of this pair from the frame page so that you will be notified once it's already available or in stock. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to dilara on May 11 , 2020
Question
Could the purple/gold get restocked? I don’t understand why the company doesn’t keep up with what sells out, and reorder more.
Caternia on Apr 22 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Due to unexpected demand, your preferred frame S3555X in Gold,Purple (C2) is temporarily out of stock and we are uncertain about the specific time when it will be ready to be sold again. However, you could register for the "arrival notification" of this pair so that you will be notified once it's already available. Moreover, you might want to try a different color instead. We have four colors available, Brown (C22), Gold,Tortoise (C3/C33), Black,Gold (C1/C11), and Brown,Tortoise (C3). Hope this is helpful. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Caternia on Apr 22 , 2020