×
Question
Is the tinted lenses 100% uv protection for sunglasses?
Melanie on Mar 30 , 2021
Answer
Hello Melanie, thank you for your interest in our product. Yes, the sunglasses we offer at Firmoo provides 100% protection or UV400, which means the lenses can effectively block all harmful UV. Moreover, with darker lens color, it can block light more effectively. But it does not mean the UV protection level is higher. We hope this helps. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PDT. You can also contact us through our Live Chat Support Team: Chat with us (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Melanie on Mar 30 , 2021
Question
Can you switch out the lenses? I have a pair that I purchased and the frame broke.
Fantasía on Feb 1 , 2021
Answer
We are sorry about the what happened to your frame, Fantasía; unfortunately, we don't offer the lens replacement service as of the moment. It would cost you much more than buying a whole new pair especially the shipping. No worries, we have many great promotions which can save a lot of money for you. You can visit this page: https://www.firmoo.com/coupons.html Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Fantasía on Feb 1 , 2021
Question
What index are the polarized lenses? there is no information and I can't select anything other than the color of the lenses.
Leon on Apr 29 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. We offer a 1.56 index lens for sunglasses by default. If you want to upgrade the lens, please contact service@firmoo.com. Notice: The lens may not be as thin as you expect if you decide to upgrade them because the frame of sunglasses is generally large. So, if your prescription is strong, you are suggested to choose a small regular eyeglasses frame and select a colored lens or polarized lens from the option. Here are the detailed instructions:https://www.firmoo.com/help-p-107.shtml. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Leon on Apr 29 , 2020
Question
hello, i see the picture of the pink mirror lenses in the reviews but i cannot find that option when ordering, all i see is blue and gray mirror to choose from... how do i get the pink? thanks!
mallory on Apr 18 , 2019
Answer
We are sorry that we do not do the mirror pink lenses now. Would you like to have a try with other colors? Thank you so much!
Firmoo's reply to mallory on Apr 18 , 2019
Question
Hi Firmoo, i cant find any information if the sunglasses got UV Protection. Do they have one? If yes how many percent (100%, 400%)? Regards
Rusty on Apr 7 , 2019
Answer
Dear customer, Thanks for choosing Firmoo! The sunglasses we offered at Firmoo are 100% protection or UV400, which means the lens can effectively block all harmful UV.
Firmoo's reply to Rusty on Apr 7 , 2019