Dear customer, we sincerely apologize for the inconvenience you've experienced with the delay in receiving your order.

We understand how frustrating it must be to wait for your package, especially when it's been at the same location for almost 20 days. Please know that we take shipping issues very seriously, and we're actively looking into the situation to determine the cause of the delay and find a resolution for you as quickly as possible. Since your order is being shipped via USPS, we recommend reaching out to them directly with your tracking number for further assistance. They should be able to provide you with more information on the status of your shipment and help address any concerns you may have.

In the meantime, rest assured that we're here to support you throughout this process. We're committed to ensuring that you receive the exceptional service you deserve. Our CSR will reach out to you via email within 24 hours and we can help you with your refund request. Please check your inbox or spam mail.Thank you so much for your cooperation.