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Aura
I have a long oval yet structured face. They look great on me, but the company got my pupil distance wrong, and the peripherals were all blurry. I can’t really use them. They make everyrhing slightly blurry. Hoping my next pair is made better.
Jul 17 , 2025

Hi, Aura

Thank you for your feedback. We're truly sorry to hear that your previous pair of glasses did not meet your expectations due to the pupil distance issue. We understand how frustrating it can be when your vision isn’t as clear as it should be, and we sincerely apologize for the inconvenience this has caused.

Upon checking, we can see that you were provided with an exchange code and were able to successfully place a new order. We genuinely hope that your new pair will meet your expectations and provide the clarity and comfort you deserve.

If there's anything else we can assist you with in the meantime, please feel free to contact us via LiveChat(24/7), or call us at 1-855-487-6006(5am - 8pm PT), or email us at service@firmoo.com.

Firmoo's Reply Aura on Jul 18 , 2025
Mushi
Absolutely love these round frames! Great for round heads like mine.
Jul 10 , 2025
Chad Fisher
Thank you so much! I forgot to add express shipping, so I texted in and Firmoo came through and shipped my glasses express. Thank you! The glasses are great!
Jul 8 , 2025
Christina
I ordered Blue (C5), thinking they were a bit lighter than they actually are but not a problem at all because the fit and how "professional" these look definitely outweigh the color difference. They are lightweight but that is one of the best attributes about them when you have to wear glasses all day.
Jul 8 , 2025
Sierra Cermeno
I never received these
Jul 8 , 2025

Hi, Sierra 

We’re truly sorry to hear you never received your order — we completely understand how disappointing and frustrating this must be.

It would have helped so much if we’d known about this sooner so we could investigate and resolve it for you right away. Since this order was placed back in 2024, it’s unfortunately much harder for us to trace the shipment or file a claim with the courier now.

However, we don’t want to leave you without support and we’ll do our very best to see what can be done, even if it’s been a while.

Thank you for your understanding and for giving us a chance to make this right.

Your exclusive Customer Service Representative will reach to you via email within 24 hours on weekdays and 48 hours on weekends. The email might be placed in your spam/junk folder. Please do check them as well there.
 

Firmoo's Reply Sierra Cermeno on Jul 8 , 2025