Question
It shows up that my PD was tool ow and I had to pay extra for a special lens; what is the minimum PD for this? Where on this page is that disclosed?
Fareeda Imana on Apr 6 , 2020
Answer
Hi Fareeda, Due to the size of the frame (lens size) in combination with your PD measurements, the lens would not be cut out properly and we need to use a special lens to fit your vision needs. However, if you don't want to pay an extra $10 for the special lens, we suggest you choose a smaller frame. Moreover, there is no minimum PD provided on the frame page as it depends on your prescription. The frame size is the one that matters. I suggest you check your old frame size and then compare it to this one. I hope this is helpful. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (every day, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thank you!heart
Firmoo's reply to Fareeda Imana on Apr 6 , 2020
Question
are these frames coming in color clear back in stock?
Hanna Vehkalahti on Jan 6 , 2020
Answer
Hi Hanna, so sorry but the clear color may not be restocked. We suggest trying other available colors . We have Clear, Grey (C012), Clear, Pink (C7) and Clear, Purple (C4) available. Thank you. smiley 
Firmoo's reply to Hanna Vehkalahti on Jan 6 , 2020
Question
Okay, so I am In love with the size and style of these frames and I’ve noticed that you have recently added more colors. Is there any possibility that you will add a tortuous shell color or if I can special order them in that color?
Kayla on Jan 5 , 2020
Answer
Dear customer, thank you for your interests! We will consider your suggestion in the future. But currently, we do not have such plan. If you want to order tortoise color glasses, hope you can consider other frames. Have a nice day!
Firmoo's reply to Kayla on Jan 5 , 2020