Hi NG,

Thank you for bringing this to our attention.

Please be assured that we carefully inspect the quality of our frames and ensure the accuracy of the lenses before shipping, so our customers receive their eyeglasses in excellent condition.

To better understand the issue, could you kindly provide a photo of both frames placed on a flat surface (like a table) with the temples fully extended? This will help us identify any differences, especially how stretched the temple arms of the new pair.

We want you to be fully satisfied with your purchase. That’s why we offer a 60-day satisfaction guarantee—if your glasses aren’t quite right, you’re welcome to exchange or return them. (Please note: shipping fees may apply)

Your dedicated Customer Service Representative will reach out via email within 24 hours on weekdays or 48 hours on weekends. Kindly check your spam or junk folder as well, just in case the email lands there.