50% Off Frames + 20% Off Lenses | Code: EXTEND

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IMPORTANT TIPS

1. Check Prescription

Our professional opticians will check your prescription before processing. If any information needs to be confirmed, we will contact you immediately via email. Please add us to your email address book, so that you could receive our emails normally.

2. Estimated Time of Arrival

Order placed

processing time
5-7 business daysdetails

Shipped

shipping time
5-7 business daysdetails

Delivered

3. Track My Order

You could check and track your order in your Order List.
Check my order >

4. Change/ Cancel Order

If you need to change the shipping address only, please  contact us.
If you need to change any other things about your order except shipping address, please submit the cancel request in your order list and then reorder.
Once your order status becomes 'Processing' and it has been over 24 hours after placing an order, which means it is already in the stage of production, the lens cannot be recycled and you will be charged processing fee $4.95USD for cancellation.
Please kindly  confirm  your order details carefully!

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