<div class="_help_font_site selected-art-author"> <p style="margin-left:18.0pt"><span style="font-size:medium">Eyeglasses are custom-made products, so if you want to change the order, you must leave a message about the details of the changes in your order before the order status turns into &quot;Processing&#39;</span><span style="font-size:medium">. &nbsp;You can submit change/cancel request&nbsp;in your account center.&nbsp;</span></p> <p style="margin-left:18.0pt">&nbsp;&nbsp;<img alt="" src="https://df5apg8r0m634.cloudfront.net/images/2018/0526/IMl1ZXgyKU.png" /></p> <p style="margin-left:18.0pt">​​​​​<span style="font-size:medium">However, once your order status becomes &quot;Processing&quot;, which means it is already in the stage of production, the lens cannot be recycled and you will be requested to pay processing&nbsp;fee&nbsp;<span style="color:#cc0000">$4.95 USD </span>for any change/cancellation.</span></p> <p style="margin-left:18.0pt"><span style="font-size:medium">For any change or cancellation concerning your order, we will send acknowledgment emails to you. Please check your spam folder if you don&#39;t find our emails.&nbsp;</span></p> </div>
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