<div class="_help_font_site selected-art-author"> <p style="margin-left:18.0pt"><span style="font-size:medium">Change<br /> Please contact us before the order status turns into &quot;Checking Package&quot;. We could help to change the order&nbsp;before the order is completed and shipped out.&nbsp;<br /> You can submit &quot;Change&quot;&nbsp;request in your account center before the order turns into &quot;Processing&quot;&nbsp;status. If the order is being processed, please <a href="https://www.firmoo.com/help-p-127.shtml">contact us</a>.</span></p> <p style="margin-left:18.0pt"><span style="font-size:medium">Cancellation<br /> You can submit &quot;Cancel&quot;&nbsp;request in your account center before your order turns into &quot;Processing&quot;&nbsp;status.&nbsp;</span>&nbsp;<img alt="" src="https://df5apg8r0m634.cloudfront.net/images/2018/0526/IMl1ZXgyKU.png" /></p> <p style="margin-left:18.0pt"><span style="font-size:medium">You could also contact us within 24 hours of placing an order. Or once your order is being processed and it has been over 24 hours, the lens cannot be recycled and you will be requested to pay processing fee <span style="color:#c0392b">$4.95</span> USD for cancellation.</span></p> <p style="margin-left:18.0pt"><span style="font-size:medium">For any change or cancellation concerning your order, we will send acknowledgment emails to you. Please check your spam folder if you don&#39;t find our emails.&nbsp;</span></p> </div>
  • FAQs
  • CS
  • Order
Help Center