Eyeglasses are custom-made products, so if you want to change the order, you must leave a message about the details of the changes in your order before the order status turns into "Processing'. You can submit change/cancel request in your account center.
However, once your order status becomes "Processing", which means it is already in the stage of production, the lens cannot be recycled and you will be requested to pay handling fee $4.95 USD for any change/cancellation.
For any change or cancellation concerning your order, we will send acknowledgment emails to you. Please check your spam folder if you don't find our emails.