<div class="_help_font_site selected-art-author"> <p><span style="font-size:medium"><strong>Change</strong><br /> <br /> If you need to change the shipping address only, please <a href="/help-p-127.shtml">contact us</a>.&nbsp;</span><br /> If you need to change anything other than your shipping address, please submit a&nbsp;cancel request from&nbsp;your online<span style="font-size:medium"> <a href="/index.php?main_page=account">order list</a> </span>and then place a new order.&nbsp;NOTE: The cancel request must be made before your order status turns into the&nbsp;&quot;Shipped&quot;.<br /> <br /> <span style="font-size:medium"><strong>Cancellation</strong></span><br /> <br /> You&nbsp;may&nbsp;submit a &quot;Cancel&quot; request from your Firmoo.com account anytime before your order moves to&nbsp;&quot;Shipped&quot; status. &nbsp;<span style="font-size:medium"><img alt="" src="https://df5apg8r0m634.cloudfront.net/images/2019/0813/GhJRjmoMzA.png" /></span></p> <p><span style="font-size:medium"><strong>Important Notice:</strong> </span><br /> <br /> Once your order status is at the &quot;Processing&quot; stage and it has been more than&nbsp;24 hours after placing an order,&nbsp;this means&nbsp;the order is already in the stage of production, the lenses&nbsp;cannot be recycled and you will be charged processing fee $4.95&nbsp;for cancellation of the order.<br /> For any changes&nbsp;or cancellation concerning in respect to your order, we will send a confirmation&nbsp;email&nbsp;to you. Please check your spam folder&nbsp;if you have not received any email from us.</p> </div>