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How can I change or cancel the order?

Eyeglasses are custom-made products, so if you want to change the order, you must leave a message about the details of the changes in your order before the order status turns into "Processing'.  You can change the order here.

 

 
 
 
 

 

However, once your order status becomes "Processing", which means it is already in the stage of production, the lens cannot be recycled and you will be requested to pay handling fee $4.95 USD for any change/cancellation.

For any change or cancellation concerning your order, we will send acknowledgment emails to you. In case you do not receive any email from us, please contact our staff at service@firmoo.com.

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