<div class="_help_font_site selected-art-author"> <p><span style="font-size:medium"><strong>Change</strong><br /> <br /> If you need to change the shipping address only, please <a href="/help-p-127.shtml">contact us</a>.&nbsp;</span><br /> If you need to change anything other than your shipping address, please submit a&nbsp;cancel request from&nbsp;your online<span style="font-size:medium"> <a href="/index.php?main_page=account">order list</a> </span>and then place a new order.&nbsp;NOTE: The cancel request must be made before your order status turns into the&nbsp;&quot;Shipped&quot;.<br /> <br /> <span style="font-size:medium"><strong>Cancellation</strong></span><br /> <br /> You&nbsp;may&nbsp;submit a &quot;Cancel&quot; request from your Firmoo.com account anytime before your order moves to&nbsp;&quot;Shipped&quot; status. &nbsp;<span style="font-size:medium"><img alt="" src="https://df5apg8r0m634.cloudfront.net/images/2019/0813/GhJRjmoMzA.png" /></span></p> <p><span style="font-size:medium"><strong>Important Notice:</strong> </span><br /> <br /> Once your order status is at the &quot;Processing&quot; stage and it has been more than&nbsp;24 hours after placing an order,&nbsp;this means&nbsp;the order is already in the stage of production, the lenses&nbsp;cannot be recycled and you will be charged processing fee $4.95&nbsp;for cancellation of the order.<br /> For any changes&nbsp;or cancellation concerning in respect to your order, we will send a confirmation&nbsp;email&nbsp;to you. Please check your spam folder&nbsp;if you have not received any email from us.</p> </div>
Shipping and tracking
Terms and Conditions

How do I track my order?

How long will it take for my order to be delivered?

What countries/regions do you deliver to? What courier service do you use? How long does it take for my order to arrive? How much is the shipping?

How long will it take to process my glasses? How do you handle processing delays?

What can I do if I am required to pay import taxes or customs duties?

How to check my order status?

How do you handle shipping delays?

I just placed several orders. Can I combine the shipments?

60-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt.
365-Day Warranty
Covering any possible defect in materials and workmanship.
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