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How can I change or cancel the order?

Eyeglasses are custom-made products, so if you want to change the order, you must leave a message about the details of the changes in your order before the order status turns into "Processing'.  You can submit change/cancel request in your account center. 


​​​​​However, once your order status becomes "Processing", which means it is already in the stage of production, the lens cannot be recycled and you will be requested to pay handling fee $4.95 USD for any change/cancellation.

For any change or cancellation concerning your order, we will send acknowledgment emails to you. Please check your spam folder if you don't find our emails. 

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