Eyeglasses are custom-made products, so if you want to
change the order, you must leave a message about the details of the changes in your order within about 6 hours after ordering. You can change the order here.
However, if your order status becomes "Normal", which means it is already in the stage of production, you must contact our staff at firstname.lastname@example.org to confirm if the order can be changed.
For the order that cannot be changed, we will start
producing a new pair of eyewear based on your changed details before we ship
out your package. BTW, we will
charge for the price difference.
You cannot cancel the order after the initial 6 hours if
the order is already in the process of fitting. Should the customer choose to
directly receive refund at this stage, please contact our staff for exact cost
incurred by us and we will charge you for that cost.
For any change or cancellation concerning your order, we will send acknowledgement email to you. In case you do not receive any email from us, please contact our staff at email@example.com.