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Question
Do you have transition lenses
Carolyn on Apr 21 , 2025
Answer
Hi, Carolyn

Thanks for your inquiry.

Yes, we do have an option to add transition lenses.



For assistance, please feel free to contact us via LiveChat(24/7), or call us at 1-855-487-6006(5am - 8pm PT), or email us at service@firmoo.com. 
Firmoo's reply to Carolyn on Apr 21 , 2025
Question
what face shapes are suitable for this pair?
Danielle on Jul 4 , 2024
Answer
Hi, Danielle. 

Thanks for asking,
This frame is suitable for round shape face. 

A round face is typically as wide as it's long without a prominent cheekbone.

Shop these angular square and rectangle styles that we’ve selected for you to flatter your facial features and create balance for your round face.
Please check here: https://www.firmoo.com/z/glasses-for-round-faces.html

For assistance, please feel free to contact us here(24/7), or call us at 1-855-487-6006(5am - 8pm PT), or email us at service@firmoo.com. 

Thank you!

Firmoo's reply to Danielle on Jul 4 , 2024
Question
I have the blue matte/tortoise that I LOVE! trying to replace as the lenses are scratched. Will you be restocking this color? If not, is there a way I can have the lenses replaced?
Gina on Jan 6 , 2023
Answer
Hi Gina, unfortunately the blue matte/tortoise color won't be restocked anymore and we don't offer lenses replacement service. The processing and shipping takes long time and the lenses maybe damaged or lost transportation. Besides, it's hard to put the new lenses back on the old frame. Hope you could kindly understand. We recommend you ordering a whole new pair at Firmoo. 
Firmoo's reply to Gina on Jan 6 , 2023
Question
Are the prensecripcion? Do you guys do prensecripcion glasses!??
Guadalupe on May 6 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Yes definitely, we do offer prescription and non-prescription glasses. The ordering process is very simple! If you have a prescription, you can find a frame you like first. Once you select a frame you will enter/upload your prescription and PD, and then go through the lens selections to pick the options you want on your glasses. Last is check out. Check here for step-by-step guidance: https://www.firmoo.com/help-p-42.shtml. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart​​​​​​​
Firmoo's reply to Guadalupe on May 6 , 2020
Question
Where can I choose the frame size
Mini on May 1 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Each frame has fixed sizes and we are unable to customize it. Moreover, this frame OBM2007A has a size of
51-17-145 (small), you can also see the frame size details from the frame page itself or click on the frame size guide on top of the frame color selection, We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Mini on May 1 , 2020