×
Question
I have the blue matte/tortoise that I LOVE! trying to replace as the lenses are scratched. Will you be restocking this color? If not, is there a way I can have the lenses replaced?
Gina on Jan 6 , 2023
Answer
Hi Gina, unfortunately the blue matte/tortoise color won't be restocked anymore and we don't offer lenses replacement service. The processing and shipping takes long time and the lenses maybe damaged or lost transportation. Besides, it's hard to put the new lenses back on the old frame. Hope you could kindly understand. We recommend you ordering a whole new pair at Firmoo. 
Firmoo's reply to Gina on Jan 6 , 2023
Question
Are the prensecripcion? Do you guys do prensecripcion glasses!??
Guadalupe on May 5 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Yes definitely, we do offer prescription and non-prescription glasses. The ordering process is very simple! If you have a prescription, you can find a frame you like first. Once you select a frame you will enter/upload your prescription and PD, and then go through the lens selections to pick the options you want on your glasses. Last is check out. Check here for step-by-step guidance: https://www.firmoo.com/help-p-42.shtml. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart​​​​​​​
Firmoo's reply to Guadalupe on May 5 , 2020
Question
Where can I choose the frame size
Mini on May 1 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Each frame has fixed sizes and we are unable to customize it. Moreover, this frame OBM2007A has a size of
51-17-145 (small), you can also see the frame size details from the frame page itself or click on the frame size guide on top of the frame color selection, We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Mini on May 1 , 2020
Question
I currently own the pair #S929 and i’m currently looking for more for the next school year, considering the fact that i need a new prescription. the pair i own has TERRIBLE glare when taking pictures with a flash, or farther than 4 feet. does all of your glasses have bad glare, because i want to know if it’s necessary to purchase the anti glare.
Hannah on Jul 11 , 2019
Answer
Dear customer,we are sorry for the inconvenience. For now, no glasses can avoid the bad glare if taking pictures with a flash. But the anti-reflective coating (also called 'AR coating' or 'anti-glare coating') can reduce reflection and enhance the light transmission through the lenses. It improves vision, reduces eye strain and makes your eyeglasses look more attractive. Thank you for your inquiry. 
Firmoo's reply to Hannah on Jul 11 , 2019
Question
Can I change my address for shipping? I ordered a pair but I want my shopping in different address. Can I do that?? Please
Tania on May 16 , 2019
Answer
No worries, kindly check your email to confirm with us your new delivery address:)
Firmoo's reply to Tania on May 16 , 2019