Question
Are the prensecripcion? Do you guys do prensecripcion glasses!??
Guadalupe on May 5 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Yes definitely, we do offer prescription and non-prescription glasses. The ordering process is very simple! If you have a prescription, you can find a frame you like first. Once you select a frame you will enter/upload your prescription and PD, and then go through the lens selections to pick the options you want on your glasses. Last is check out. Check here for step-by-step guidance: https://www.firmoo.com/help-p-42.shtml. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart​​​​​​​
Firmoo's reply to Guadalupe on May 5 , 2020
Question
Where can I choose the frame size
Mini on May 1 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Each frame has fixed sizes and we are unable to customize it. Moreover, this frame OBM2007A has a size of
51-17-145 (small), you can also see the frame size details from the frame page itself or click on the frame size guide on top of the frame color selection, We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Mini on May 1 , 2020
Question
I currently own the pair #S929 and i’m currently looking for more for the next school year, considering the fact that i need a new prescription. the pair i own has TERRIBLE glare when taking pictures with a flash, or farther than 4 feet. does all of your glasses have bad glare, because i want to know if it’s necessary to purchase the anti glare.
Hannah on Jul 11 , 2019
Answer
Dear customer,we are sorry for the inconvenience. For now, no glasses can avoid the bad glare if taking pictures with a flash. But the anti-reflective coating (also called 'AR coating' or 'anti-glare coating') can reduce reflection and enhance the light transmission through the lenses. It improves vision, reduces eye strain and makes your eyeglasses look more attractive. Thank you for your inquiry. 
Firmoo's reply to Hannah on Jul 11 , 2019
Question
Can I change my address for shipping? I ordered a pair but I want my shopping in different address. Can I do that?? Please
Tania on May 16 , 2019
Answer
No worries, kindly check your email to confirm with us your new delivery address:)
Firmoo's reply to Tania on May 16 , 2019
Question
How can i send my review please? I tried unsuccesfuly they told i didn't buy my glasses yet.
Murrielle on Feb 28 , 2019
Answer
Dear customer, sorry for the inconvenience. You could log into your account firstly and then find the Comment button in 'My Order List' section. If it still does not work, could you please email us a picture of the problem? So that we could check it and solve it. Thank you!
Firmoo's reply to Murrielle on Feb 28 , 2019
Question
Is the girl in the video wearing narrow frames?
Glasses4me on Jan 9 , 2019
Answer
Yes, this is a narrow frame.
Firmoo's reply to Glasses4me on Jan 9 , 2019
Question
When will the black be in stock? I have the tortoise, and i NEED the black ones. Like this is a wardrobe emergency! Oh yea and they help me see too!
NachoGlasses on Jan 3 , 2019
Answer
Dear customer, sorry the black color won't be available in a short time. Please kindly check similar styles: https://www.firmoo.com/black-eyeglasses.html
Firmoo's reply to NachoGlasses on Jan 3 , 2019
Question
Hello! Do you have these glasses in black color too? Thank you
Carrie on Aug 7 , 2018
Answer
Hi Carrie, we are sorry that black color is sold out. Do you like these frames? https://www.firmoo.com/black-eyeglasses.html
Firmoo's reply to Carrie on Aug 7 , 2018
Question
Is this frame 145 mm or 127 mm?
Y on Jul 9 , 2018
Answer
Dear customer, its total width is 127mm and the temple length is 145mm.https://www.firmoo.com/help-p-2.shtml
Firmoo's reply to Y on Jul 9 , 2018
Question
How can I order these glasses medium ?
Mari on May 21 , 2018
Answer
Dear customer, sorry that we only have narrow size for the frame. Could you please kindly check if you like other frames? Thank you so much.
Firmoo's reply to Mari on May 21 , 2018
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