Question
Will this frame be available in the tortoise color?
Nicole on Mar 29 , 2019
Question
Will this be back in stock anytime soon?
Scott Espinosa on Mar 6 , 2019
Answer
We are sorry that we may not restock this frame recently. If you do not mind, would you like to have a try with another similar frames? Thank you!
Firmoo's reply to Scott Espinosa on Mar 6 , 2019
Question
I’m unaware of my pd & honestly don’t get how to measure myself is it absolutely necessary? Or will it be okay to put the normal
vianca garcia on Nov 10 , 2018
Answer
Dear customer, PD is very important for vision accuracy. You can contact your eye doctor to make sure of your PD number or measure it by yourself.https://www.firmoo.com/help-p-114.shtml
Firmoo's reply to vianca garcia on Nov 10 , 2018
Question
when does the clear model be restock?
Zack on Apr 24 , 2018
Answer
Dear Zack, sorry this frame is so welcomed that has been sold out quickly. We have informed suppliers to provide more inventory for us. Once online, I will keep inform of you. Really sorry for the inconvenience caused you. Similar frame:https://www.firmoo.com/eyeglasses-p-4309.html
Firmoo's reply to Zack on Apr 24 , 2018
Question
I have emailed you several times now and I want to rebuy these glasses but I need to change the size. I could not find them in the selection, I wasted hours looking. The size I need would be 51-17-140, is this possible? I am going to lose out on this sale 100% savings if I do not hear back from you.
Lawrence Fenimore on Dec 5 , 2017
Answer
Dear customer, sorry that our frame size could not be customized. You can choose similar size at our site, usually 2mm difference acceptable.
Firmoo's reply to Lawrence Fenimore on Dec 5 , 2017
Question
I ordered glasses for the first time on your site. I did not know where the frame measurements were in the ordering process. My current old glasses frames have numbers 51-17-135 on the inside stem. I think the ones I ordered have 51-19-147, will these be incorrect for my face size and vision. I discovered this after I did further reading and research on your site. I think if the pair I ordered is the wrong size I would need to cancel my order within 6 hours as you stated in your email instructions, but I now do not know the way to can cancel this order if it is wrong. Please assist me with your answers, I have emailed you several times but I have not received any response. I feel like I am lost and need help, wish I could just call you on the telephone.
Lawrence Fenimore on Dec 5 , 2017
Answer
Dear friend, please don't worry. We have replied your email and canceled the order for you.
Firmoo's reply to Lawrence Fenimore on Dec 5 , 2017
Question
I am going to probably need to cancel this order- it appears the size of these new frames is too large. My old frames read 51-17-135 and these new glasses I ordered are 51-19-147. Tell me what to do? Are these too large for me?
Lawrence Fenimore on Dec 5 , 2017
Answer
Dear customer, we have canceled your order per your request. Please kindly check your mail. Thank you!
Firmoo's reply to Lawrence Fenimore on Dec 5 , 2017
Question
I do not see where I am to enter the size of my new glasses on your site. Also, I do not know what the width would be of the glass since these are larger than my old pair I have now. Can I call anyone for help on my phone?
Lawrence Fenimore on Dec 5 , 2017
Answer
Dear Lawrence, yes you can compare the size with your old glasses. Usually 2mm difference acceptable.
Firmoo's reply to Lawrence Fenimore on Dec 5 , 2017