Question
I am a size small (at least the glasses that I got from here were small and they are perfect), but I see these are medium. Is there anyway to change the size to a small? Or these glasses only exist in medium?
Ruth on May 15 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Each frame has a fixed size, and I'm afraid that we are unable to customize it. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Ruth on May 15 , 2020
Question
Do these glasses block out blue light
Ellie Cherru on Apr 5 , 2020
Answer
Hi Ellie, these glasses have a clear lens by default. However, you can definitely add a blue-light blocking as your lens option from the ordering process. Blue-light Blocking - Highly recommended for those using computers and other electronic devices daily to relieve eye fatigue. Having a light brown/yellow basis with a blue-purple color reflected coating and 100% UV protection coating. The blue-light blocking lenses can effectively block 400nm to 455nm harmful blue-light from a computer, phone, iPad, etc. Please check here the step by step guidance on how to place an order with blue-light blocking. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thank you!heart
Firmoo's reply to Ellie Cherru on Apr 5 , 2020
Question
If I have a -2.25 and a -3.25 will these lens still work on me?
Kelly on Jan 22 , 2020
Answer
Hi Kelly, this frame may work for you but we suggest choosing a higher lens index that is suitable for your prescription. Please note that frames with a thin metal rim will make the lens look thicker. If you choose a big frame the lens edge will be thick as well. Kindly check this link: https://www.firmoo.com/help-p-23.shtml for your reference. Hope this is helpful. Thank you.heart
Firmoo's reply to Kelly on Jan 22 , 2020
Question
I have a high prescription -2.25 and -2.00. is this recommended?
Gwen Bautista on Oct 23 , 2019
Answer
Hi Gwen, thanks for your interest. For your prescription, this frame is suitable. But it's better to choose a frame with similar size and shape to your old one; otherwise, it may cause discomfort in the beginning. Pls click here for how to choose a suitable and satisfactory glasses: https://www.firmoo.com/help-p-1.shtml Pls feel free to start a livechat for any problem.
 
Firmoo's reply to Gwen Bautista on Oct 23 , 2019
Question
Hi! I have high prescription (-5 and -5.5). Are these frames too thin for my prescription?
abcdefg on Sep 17 , 2019
Answer
Dear friend, yes. Acetate and TR frames are recommended for your prescription. 
Firmoo's reply to abcdefg on Sep 17 , 2019
Question
Is the gold one a little bit pink? More like rose gold?
Sai on Aug 17 , 2019
Answer
Hello dear customer, thank you for your interests! It is pure gold color. You can also check other customer's show as reference.
Firmoo's reply to Sai on Aug 17 , 2019
Question
Does the metal rust?
Erin Jaleiza on Jul 17 , 2019
Answer
Hello friend, this frame will not rust easily unless in water for a very long time. We have conducted anti-rust treatment.
Firmoo's reply to Erin Jaleiza on Jul 17 , 2019
Question
Can You please email me once you guys restocked on the black and gold version of the glasses? Theyre the only glasses that i want.
lorriele moralde on Oct 20 , 2018
Answer
Dear customer, the frame is available. Please check the link. Thank you.https://www.firmoo.com/eyeglasses-p-4788.html
Firmoo's reply to lorriele moralde on Oct 20 , 2018
Question
Hi When are you restocking for the black with gold? I really love these glasses.
lorriele moralde on Oct 20 , 2018
Answer
Dear customer, sorry this frame won't be restocked recently. Could you please check similar styles?https://www.firmoo.com/eyeglasses-p-5784.html
Firmoo's reply to lorriele moralde on Oct 20 , 2018
Question
Hi! When will the gold be available again please???
Andrea Perez Arduna on Sep 9 , 2018
Answer
Dear customer, sorry they are not available. Could you please check similar style #S6299 ?https://www.firmoo.com/eyeglasses-p-4395.html
Firmoo's reply to Andrea Perez Arduna on Sep 9 , 2018
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