Adriana
I’ve had these glasses for two years. I literally get comments every single day. Best purchase ever! Absolutely beautiful
Dec 29 , 2022
T
They were beautiful glasses but that did not last long. I was worried about glitter falling out. That was something that happened but not the worst. The arms of the glasses oxidized and one of the arms fell on while on my face.
Nov 2 , 2022
Hi T, we are sorry for what happened. Please don't worry, we offer 3-month warranty on product. Our CSR will contact you by email to further check the issue and solve for you.
Firmoo's Reply T on Nov 2 , 2022
Phumelele Nosipho Gamede
The glasses are perfect, the fit is great and they are the correct prescription, I'm so over joyed though I was expecting them to be a bit bigger. The delivery took 3 weeks and they were still intact. The consultants were available 24/7 for me. I'm happy with the service I got.
Aug 1 , 2021
Dear Phumelele, thank you for your comments. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. We offer 30-Day Exchange & Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. However, during this challenging time, we have extended the returns period from 30 days to 60 days (from the date of receipt) for the time being. Please feel free to contact us if you need it. Have a nice day!
Firmoo's Reply Phumelele Nosipho Gamede on Aug 1 , 2021
Melynda A.
Love this frame! The colors and the size! Just a bit flimsy so I make sure to wear them responsibly and take them off as soon as I get home.
Jul 3 , 2021
Hi Melynda, We are sorry to hear that. This frame is made of mixed material a combination of plastic and metal which is lightweight and flexible. The life span of glasses is not only on the quality but also with maintenance. For your reference, below are several helpful tips for glasses maintenance. Cleaning: https://www.firmoo.com/help-p-52.shtml and Maintenance: https://www.firmoo.com/help-p-120.shtml . Don't worry, we offer a 60-day return&exchange and 3 months warranty service, please click here for details. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's Reply Melynda A. on Jul 4 , 2021
Kathleen
So cute! Lightweight and fun!
Jun 19 , 2021
60-day Return & Exchange
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