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Question
Hello, just wondering when the clear/gold option will be available again!
Lilianne on Aug 22 , 2020
Answer
Hi Lilianne, we are sorry but other colors are out of stock and may no longer be restocked. The only color available is brown which has limited stocks now that you may want to try or you can try some similar style. Please click here for checking and hope you can find the one you like. Thank you and stay safe!heart
Firmoo's reply to Lilianne on Aug 22 , 2020
Question
When will the other tortoise option be available? I currently have that one but it broke and I wanted re-order.
Seena on Jun 9 , 2020
Answer
Dear Customer, Thanks for your inquiry. As for the frame#F26813, we are very sorry that we will no longer restock the color (C22)Gold,Tortoise. Hence, you may also check out similar frame from → This page. We hope you could find something similar or probably better from these selections. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Seena on Jun 9 , 2020
Question
How do I know this is the correct size for me? I think 51 mm is not enough but the temple to temple side might compensate . Thanks
Raquel on Apr 7 , 2020
Answer
Hi Raquel, thank you for contacting Firmoo! We understand that choosing a perfect frame size online can be tough sometimes, here's what we can do for you:
First, kindly check how to measure eyeglasses size and find the perfect size. You can also check the numbers on your old glasses that look like 50-18-135. The 1st is the width of one lens; the 2nd is the bridge distance, and the 3rd is the length of the temple piece that goes behind your ear. If your old glasses are too big/small, you can go up/down 1-2 millimeters (example 50 to range of 48-50). Moreover, this frame F26813, has a size of  51-21-140(Wide) with a lens height of 44mm and a frame width of 137mm (from screw to screw). You can click on the "size chart" below the frame color selection and on top of the select lenses button. I hope this is helpful. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Raquel on Apr 7 , 2020
Question
How is the nose bridge mended/attached to the frame? Is it screwed or all connected to the metal frame? Is it possible to see a picture of what the nose and nose bridge looks like from the back? (particularly the turquoise one), TIA
mimi on Feb 12 , 2020
Answer
Dear Customer, the nose bridge is screwed to the frame. No worries, our CSR will reach out to you about your request within 24 hours. Please check your inbox or spam mail for the email. Thank you!heart
Firmoo's reply to mimi on Feb 12 , 2020
Question
I just want these frames with 2.5 reader lenses. Is that possible?
Sara Cyngot on Jan 27 , 2020
Answer
Dear customer, indeed, you can order it as reading glasses. Please go through the ordering process and enter the strength of your reading glasses. Check here for step-by-step guidance: https://www.firmoo.com/help-p-42.shtml.  If you need further assistance, you may start a live chat (Everyday, 5 a.m.–8 p.m. PST.) or contact us at Toll-Free: 1-855-487-6006 (Everyday, 7 a.m.- 4 p.m. PST.). Hope this is helpful. Thank you. heart
Firmoo's reply to Sara Cyngot on Jan 27 , 2020